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Posted 13 days ago
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Insurance Sales Consultant

Insurance Consultant - UKIN
Location: Stockton On Tees – Office based

The Role:

Do you have a passion for sales and customer service, providing the customer with the very best solution to suit their needs?

Our client is currently recruiting for an Insurance Consultant to join their sales team, based in Stockton On Tees. This role is suited for those who put the customer at the heart of everything they do, being able to sell through service, applying TCF (treating customers fairly) and KYC (know your customer) methodologies and exceeding customer’s expectations.

You will have an empathetic approach, great communication and problem-solving skills, coupled with an excellent level of attention to detail and time management. Full training will be provided along with a detailed training and development plan to assist with your career progression.

This is a great time to join their successful sales team where excellent customer service and providing the best solution for their customer’s needs is at the forefront of everything they do. Have you worked in a target driven or sales role but want to work Monday to Friday with no 10pm finishes and long weekends? If you have experience of cross selling or upselling, they want to hear from you!

Location: Based in Stockton On Tees, there are great transport links if you decided to take bus, train, or drive. Their office is near Eaglescliffe and Thornaby Station and there is also free unlimited parking.

Responsibilities:

  • You will answer incoming calls and online enquiries from customers, aligning best products for their needs and maximising on all other business opportunities through rapport building and exceeding customer expectations,
  • You will contact customers via telephone, email, post, and SMS to efficiently manage open enquiries, and ensure customer records are kept up to date with accurate notes following all customer contact,
  • You will ensure all new business is written compliantly,
  • You will achieve new business target set through effective task management,
  • You will learn and understand all protocols, ensuring they are followed correctly, recognising and mitigating any risks,

Experience:

  • You will be highly target driven, with previous experience working in a selling through service role, where upselling (add-ons) or retention is the driving force to success,
  • You will have exceptional customer services skills and ability to exceed customer expectations, ability to build rapport naturally, coupled with an empathetic and understanding nature,
  • You will have excellent communication skills, both verbal, written, and listening with the ability to negotiate,
  • You will be a quick and adaptable learner with experience of using MS Office suite and bespoke systems,
  • Acturis experience would be desirable,
  • You will have excellent time management, prioritisation skills coupled with attention to detail, ensuring all compliance requirements are met and records updated,
  • You will put the customer at the heart of everything you do by applying TCF and KYC methodologies,
  • GCSE Maths and English or equivalent passes at C or above,

Full Job Description available on request.

Further information

Collaboration is at the heart of everything they do. They believe that working together as one team across the Group is better for their customers, their businesses, and their employees, they offer excellent rates of pay, fantastic benefits, and excellent career opportunities.

Our client is an equal opportunities employer, committed to hiring a diverse and inclusive workforce. They do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

Your application will be treated in the strictest confidence.

Ref: 99821
Insurance Sales Consultant

Insurance Consultant - UKIN
Location: Stockton On Tees – Office based

The Role:

Do you have a passion for sales and customer service, providing the customer with the very best solution to suit their needs?

Our client is currently recruiting for an Insurance Consultant to join their sales team, based in Stockton On Tees. This role is suited for those who put the customer at the heart of everything they do, being able to sell through service, applying TCF (treating customers fairly) and KYC (know your customer) methodologies and exceeding customer’s expectations.

You will have an empathetic approach, great communication and problem-solving skills, coupled with an excellent level of attention to detail and time management. Full training will be provided along with a detailed training and development plan to assist with your career progression.

This is a great time to join their successful sales team where excellent customer service and providing the best solution for their customer’s needs is at the forefront of everything they do. Have you worked in a target driven or sales role but want to work Monday to Friday with no 10pm finishes and long weekends? If you have experience of cross selling or upselling, they want to hear from you!

Location: Based in Stockton On Tees, there are great transport links if you decided to take bus, train, or drive. Their office is near Eaglescliffe and Thornaby Station and there is also free unlimited parking.

Responsibilities:

  • You will answer incoming calls and online enquiries from customers, aligning best products for their needs and maximising on all other business opportunities through rapport building and exceeding customer expectations,
  • You will contact customers via telephone, email, post, and SMS to efficiently manage open enquiries, and ensure customer records are kept up to date with accurate notes following all customer contact,
  • You will ensure all new business is written compliantly,
  • You will achieve new business target set through effective task management,
  • You will learn and understand all protocols, ensuring they are followed correctly, recognising and mitigating any risks,

Experience:

  • You will be highly target driven, with previous experience working in a selling through service role, where upselling (add-ons) or retention is the driving force to success,
  • You will have exceptional customer services skills and ability to exceed customer expectations, ability to build rapport naturally, coupled with an empathetic and understanding nature,
  • You will have excellent communication skills, both verbal, written, and listening with the ability to negotiate,
  • You will be a quick and adaptable learner with experience of using MS Office suite and bespoke systems,
  • Acturis experience would be desirable,
  • You will have excellent time management, prioritisation skills coupled with attention to detail, ensuring all compliance requirements are met and records updated,
  • You will put the customer at the heart of everything you do by applying TCF and KYC methodologies,
  • GCSE Maths and English or equivalent passes at C or above,

Full Job Description available on request.

Further information

Collaboration is at the heart of everything they do. They believe that working together as one team across the Group is better for their customers, their businesses, and their employees, they offer excellent rates of pay, fantastic benefits, and excellent career opportunities.

Our client is an equal opportunities employer, committed to hiring a diverse and inclusive workforce. They do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

Your application will be treated in the strictest confidence.

Ref: 99821
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