Lead and manage the Account Management function, delivering against the strategy to meet ambitious growth and retention plans for its B2B customer portfolio. Build, expand and maintain key customer relationships, leveraging commercial value with strategically important large customers. Ensure customers are amazed by exceptional customer service and can clearly recognize the value of their partnership.
Our client are a rapidly growing business with true passion for what they do, their customers and the planet. Ambitious, fun people work there, with great modern offices, lots of social activities, casual dress every day and a relaxed but motivated team!
With a growth rate of 30%, one of the key drivers of this success is the exceptional service they provide to their customers. Joining the business, you will inherit a team of 4 committed account managers, who are ready with your support, to take our account management service to the next level!
Motivate, manage and develop team: Provide effective leadership and management to the account management team, providing coaching and development to improve skills and end results.
Retention & Growth: Responsibility for portfolio planning and risk management, ensuring the organisation achieves industry leading customer retention. Build creative value led propositions to ensure growth opportunities are maximised and sales targets are met or exceeded, with strong margins.
Strategy & Ownership: Contribute to the longer-term business strategy and service solution, using customer and market insight to help shape and optimise future services, pricing and products.
Work with the Sales Director and CCO to set annual sales budget; provide forecasting and insight
Basic Salary circa £50,000 plus Bonus