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6 months ago
Nationwide Building Society
Basic Salary: £19,453 - £28,098
Location: Swindon
Job type: Permanent
Category: Customer Service Jobs
Infrastructure Analyst

Infrastructure Analyst

* Location Swindon Head Office, South West England

* £19,453 - £28,098

* Contract type Permanent

* Closing date 21/01/2018

* Ref R001900408


We need:
• An Infrastructure Analyst to support the Data Networks and Multimedia services tower in the Network Services team at our Head Office in Swindon.
• £20,138 - £29,088 on a permanent full time contract.
• Send in your application by 21st January 2018

Nationwide are insourcing the support of their Remote Expert environment, and we are looking for a new team member who wants to become a network engineer, and improve their skills in this most sought-after IT area.

Who we're looking for

As a minimum requirement you’ll:

• Have advanced PC skills, particularly using Microsoft applications
• Be well organised, able to manage time effectively and deliver to tight deadlines
• Be able to build positive working relationships with key stakeholders
• Ability and desire to learn and develop technical skills to support the team
• Have excellent written and verbal communication skills, as well as a fantastic eye for detail.
• need to be equally able to absorb and follow new processes and information at pace.

It would be nice if you also had experience with some of the following technologies:

• Microsoft Applications
• Voice Networks
• Contact Centre UCCX/UCCE, CUCM
• Remote Expert solution
• Incident Management

However, we are aware that you are unlikely to have worked with all of these technologies. Nationwide invest in their staff and provided you are willing to develop your skills and knowledge, we will invest in you and your development.

It would also be advantageous if you had experience of working in a regulated environment.

What you'll be doing

Nationwide use several outsourced partners for the day to day running of the network alongside their own staff to develop and maintain their networked ecosystem. This role would ideally suit someone with a keen interest in developing their knowledge and experience in multimedia network infrastructure and network management systems.

Our team is very service focussed and we use ITIL processes to manage and contribute to Incident, Change, Problem and Risk Management. The ability to prioritise, diagnose and learn new information quickly is vital and you will be expected to develop good working relationships with our outsourced delivery partners, with a common goal of maintaining an Always Available and Secure network.

The role will appeal to an applicant looking for a starting role within a Networking team and will have an interest in learning more about routing and switching whilst providing Level 1 support for Nationwide’s Remote Expert environment (Nationwide Now). This will be a challenging role and will draw on your skills to assimilate and process large amounts of information in an ever-evolving environment.

You will be joining a small, but very highly skilled team. This is a unique opportunity to gain unparalleled experience working on Nationwide’s leading multimedia technology, Nationwide Now.

The extras you'll get

If you put a lot in, it’s only fair you should get a lot out. So if you help us do the right thing for our customers, we’ll help further your career at Nationwide. As well as your salary, there’s life assurance, a pension and a recognition and rewards scheme. We think it’s a great place to work, and we’re not afraid of giving you praise when you’ve done well.

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Why work for us

At Nationwide, we’re here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we’re known for being open, honest and trustworthy.

We’re also the world’s largest building society, with communities at the heart of everything we do. We aim to do the right thing for our members which helps set us apart from our competitors. But we need good people to help us do it. People who understand what we believe in, and have the talent and drive to keep us successful.

Did you know?

Nationwide is the world's largest building society

We're the best Bank/Building Society to work for in the UK

We want to be 1st choice for Financial Services by 2019

We're a top 50 employer for Women

We've been awarded the Carbon Trust Standard

We’re a living wage employer

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