3 months ago
Shifts - 5/7 days between 8am - 8pm Monday - Friday, 9am - 5pm Saturday and 10am - 2pm Sunday with a day off during the week to compensate for any weekend work
Training - 2 weeks, 9am - 5pm Monday - Friday
Start Date - 01/10/2018
A fantastic opportunity has arisen for hard-working, customer focused call centre advisors looking for a fresh approach to inbound customer services.
Teleperformance, one of the most globally renowned customer management firms, are looking to recruit experienced contact centre agents with a passion for customer service.
At Teleperformance, we are very much about putting the customer at the heart of everything we do, listening to our customers’ demands and needs and reacting accordingly.
Ideally you will have 6 months customer service and/ or sales experience in a contact centre environment
A strong background in a regulated/ insurance/ financial sector preferred but not essential
Qualified to GCSE level or above
What we would like you to do:
Energetically and enthusiastically work as part of a high performing inbound sales and service team on behalf of one of our leading car insurance clients
Consistently put our customers first and build their trust
Pro-actively identify the best solutions for each customer that will also create value for the company and actively develop the brand
Deliver a service where empathy and building rapport are central, that will delight our customers and put them at ease
Adhering to company and industry standards
Following all FCA regulations and quality and compliance principles
Adhering to TCF principles whilst maintaining first class customer service
In turn, we will offer you:
Fully comprehensive training and on-the-job support
Full time permanent contract for 37.5 hours per week
28 days inclusive of bank holidays
Earn £200 for recommending us a friend who we then employ
On-going coaching and genuine opportunities to develop your career through our Management programmes
2 for 1 cinema tickets
A fun and friendly environment
Discounted gym membership
Subsidised social events
Childcare voucher scheme
Who are we?
Teleperformance is the Worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client’s service by delivering great customer service and solutions on their behalf. We’ve been providing superior customer care for leading brands throughout the world since 1978, and every year we interact with more than 35% of the world population.