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about 1 month ago
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Inbound Customer Service Advisor


Teleperformance
Basic Salary: Up to £16,087 per annum + bonus
Location: Glasgow
Job type: Permanent
Category: Customer Service Jobs
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Shifts - 5/7 days between 8am - 8pm Monday - Friday, 9am - 5pm Saturday and 10am - 2pm Sunday with a day off during the week to compensate for any weekend work

Training - 2 weeks, 9am - 5pm Monday - Friday

Start Date - 01/10/2018

Job description

A fantastic opportunity has arisen for hard-working, customer focused call centre advisors looking for a fresh approach to inbound customer services.

Teleperformance, one of the most globally renowned customer management firms, are looking to recruit experienced contact centre agents with a passion for customer service.

At Teleperformance, we are very much about putting the customer at the heart of everything we do, listening to our customers’ demands and needs and reacting accordingly.

Criteria:


Ideally you will have 6 months customer service and/ or sales experience in a contact centre environment


A strong background in a regulated/ insurance/ financial sector preferred but not essential


Qualified to GCSE level or above

What we would like you to do:


Energetically and enthusiastically work as part of a high performing inbound sales and service team on behalf of one of our leading car insurance clients


Consistently put our customers first and build their trust


Pro-actively identify the best solutions for each customer that will also create value for the company and actively develop the brand


Deliver a service where empathy and building rapport are central, that will delight our customers and put them at ease


Adhering to company and industry standards


Following all FCA regulations and quality and compliance principles


Adhering to TCF principles whilst maintaining first class customer service

In turn, we will offer you:


Fully comprehensive training and on-the-job support


Full time permanent contract for 37.5 hours per week


28 days inclusive of bank holidays


Earn £200 for recommending us a friend who we then employ


On-going coaching and genuine opportunities to develop your career through our Management programmes


2 for 1 cinema tickets


A fun and friendly environment


Discounted gym membership


Subsidised social events


Childcare voucher scheme

Who are we?

Teleperformance is the Worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client’s service by delivering great customer service and solutions on their behalf. We’ve been providing superior customer care for leading brands throughout the world since 1978, and every year we interact with more than 35% of the world population.
Shifts - 5/7 days between 8am - 8pm Monday - Friday, 9am - 5pm Saturday and 10am - 2pm Sunday with a day off during the week to compensate for any weekend work

Training - 2 weeks, 9am - 5pm Monday - Friday

Start Date - 01/10/2018

Job description

A fantastic opportunity has arisen for hard-working, customer focused call centre advisors looking for a fresh approach to inbound customer services.

Teleperformance, one of the most globally renowned customer management firms, are looking to recruit experienced contact centre agents with a passion for customer service.

At Teleperformance, we are very much about putting the customer at the heart of everything we do, listening to our customers’ demands and needs and reacting accordingly.

Criteria:


Ideally you will have 6 months customer service and/ or sales experience in a contact centre environment


A strong background in a regulated/ insurance/ financial sector preferred but not essential


Qualified to GCSE level or above

What we would like you to do:


Energetically and enthusiastically work as part of a high performing inbound sales and service team on behalf of one of our leading car insurance clients


Consistently put our customers first and build their trust


Pro-actively identify the best solutions for each customer that will also create value for the company and actively develop the brand


Deliver a service where empathy and building rapport are central, that will delight our customers and put them at ease


Adhering to company and industry standards


Following all FCA regulations and quality and compliance principles


Adhering to TCF principles whilst maintaining first class customer service

In turn, we will offer you:


Fully comprehensive training and on-the-job support


Full time permanent contract for 37.5 hours per week


28 days inclusive of bank holidays


Earn £200 for recommending us a friend who we then employ


On-going coaching and genuine opportunities to develop your career through our Management programmes


2 for 1 cinema tickets


A fun and friendly environment


Discounted gym membership


Subsidised social events


Childcare voucher scheme

Who are we?

Teleperformance is the Worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client’s service by delivering great customer service and solutions on their behalf. We’ve been providing superior customer care for leading brands throughout the world since 1978, and every year we interact with more than 35% of the world population.
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