6 months ago
In-Store Service Advisor
Job Number: 21030
Location: Currys PC World, Cardiff, Newport Road (L02154)
Contract: Part Time / Permanent
In-Store Service Advisor
15-30 hours per week, with flexibility to work additional hours
Hourly rate £8.20 for under 21’s (£7.60 basic + £0.60 average bonus)
Hourly rate £8.90 for aged 21 or over (£8.30 basic + £0.60 average bonus)
We’re a nation of tech lovers. And when kit goes wrong, life goes wrong. But not when you’re around. Join Team Knowhow and, with your super helpful service, you’ll own your expertise to help us keep all the important stuff in customers’ lives working – their technology.
So what does it take to be part of our team of experts? Like us, you’ll have a passion for making customers smile by being super helpful and a drive to never stop learning. And how you act will reflect that. With your keen eye for detail, team spirit and can-do attitude, you’ll go the extra mile to show customers and colleagues just how much you care.
You’re not just someone who knows about all things technical – you love helping out your less switched-on friends and family too. That means you’ll make a great Technology Support Advisor (known as an In-Store Service Advisor within the business). You’ll be on hand to solve those tricky technical issues whether it’s setting up a PC or insuring a product. We want you to offer our customers great advice (and put a smile on their faces) by helping them get the best out of their technology. You’ll be boosting sales figures as well, by suggesting add-ons and extras.
To keep your technical knowledge bang up-to-date, you’ll get exposure to the very latest technology. There will be plenty of training, support and encouragement - plus different career paths to explore across the wider Dixons Carphone group
What are we looking for from you? Technical knowledge and expertise, of course, plus the ability to explain complex information in a clear and straightforward way to our customers. You’ll also be a good team worker too, with a focus on results. Above all, you have to share our passion for achieving amazing things – for our customers, colleagues and ourselves.
As well as a great salary, we offer competitive benefits including a pension, 4 weeks’ holiday, store discount and access to a range of subsidised offers.
Dixons Carphone group is Retail Week’s 2016 Retailer of the Year and Europe’s largest specialist electrical, telecommunications and services retailer. And Team Knowhow is here to keep all that important tech working. Why? Because we want to offer our customers the whole package. Every year there are 8.5 million technology repairs in the U.K. Add this to our £10bn in annual sales, and you can see why it makes sense to be part of the bigger technology lifecycle. We’re aiming to reach even more customers, connect many more wires and create a service that the nation will love.