9 months ago
Housing Services Officer
£26,700 - £30,800 per annum
13th January 2019
Here at Metropolitan Thames Valley Housing we are constantly changing, developing and improving the lives and environments for our customers. We value our people and the contributions they make to help us to achieve our priorities.
We are recruiting for an experienced Housing Services Officer to join us to cover a substantial area. This is a fantastic opportunity to join a company that truly values its customers and its employees.
As the accountable officer you will provide efficient, co-ordinated, customer focused services that meet local needs and deliver local standards. You will be confident to represent us at local meetings and events, and act as the public face of MTVH in the local area.
Working alongside your colleagues, customers and stakeholders to co-ordinate services and maximise customer satisfaction with MTVH`s homes and communities.
This role will be managing various sites and therefore you will need to have a full driving license with access to your own vehicle to be considered for this vacancy.
What you will be doing:
Represent MTVH at local meetings and events with customers and stakeholders, and act as the public face of MTVH in the local area.
Develop and maintain local multi-agency links for benefit of customers and MTVH and use these to deliver efficient, co-ordinated services to customers.
Work with local communities to agree local standards, and ensure that these standards are delivered.
Take the lead on managing relationships with and supporting the full range of local customer and resident groups and forums, whether formal or informal, using MTVH`s defined frameworks and tools.
Deliver a robust approach to tenancy and estate management, including a clear and decisive approach to tackling fraud and subletting within MTVH`s policies.
You will bring the following skills:
Must have a full and valid driving license and access to own vehicle.
You will need to have strong people skills and be an excellent communicator.
You must have prior knowledge of working within Housing. In particular knowledge of Housing Law, and knowledge of the local area.
You must have experience of working with Legal Housing documents.
The right person for this role must have an exceptional level of customer service and the ability to remain calm under pressure.
Ability to build and sustain working relationships with key stakeholders (residents, local authorities, other service providers) - partnership working.
Good planning, organising and prioritisation skills.
Knowledge of project management.
Able to interpret financial and other systems data.
Strong report writing skills. A good standard of written business English.
An interest in the work of MTVH and social housing in particular.
-You are confident in your ability to deliver a high quality effective service
-You are a team player with strong interpersonal skills
-You have a "can do" attitude and a positive approach
Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
How we reward you
Our staff are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
-A unique benefits package that can be adapted to suit each individual.
-The opportunity to choose from a wide variety of benefits which includes options around Health and Wellbeing Programme
-Discounts with multiple retailers and many more.
-An impressive Pension Scheme
-28 days annual leave plus bank holidays, with the ability to buy and sell up to 5 days!
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.
"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."
Interviews will take place on 21st January 2019.
It should be noted that the successful applicant will need to be subject to a background enhanced disclosure check by the Disclosure and Barring Services (DBS) before any appointment can be confirmed.
To apply: Please upload an updated CV and a one page supporting statement outlining why you are interested in the role and how you meet the key criteria for the post.