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6 months ago
Location: UK
Job type: Permanent
Category: Call Centre Jobs
Household/Commercial Claims Consultant

Field Based Other

Household/Commercial Claims Consultant

We're transforming. Be a part of it.

At Aviva, we're transforming our Property Claims operating model, building the best property team in the market. Now, you can come and develop your career in a dynamic, digital and caring culture. We value professional skills in property and insurance, underpinned with emotion towards all of our customers. Ultimately, it's about making a positive impact in the property and insurance areas, while providing customers and communities with an experience they'll remember. As part of this, we have a fantastic opportunity for property and insurance professionals to become a Household/Commercial Claims Consultant for one of the most respected names in the business.

About the role

Our transformation allows us to focus our expertise and knowledge where we can have the most positive impact for our customers. In this role, you'll be responsible for providing a customer focused and cost effective service by managing claims from instruction to completion. To do this, you'll undertake field (physical) and desk (virtual) assessments of all types of domestic and commercial property claims. You'll also proactively keep your customers updated at all times, making it clear who is managing their claim.

Able to think on your feet, you'll validate and quantify all types of property claims in line with property cover, including providing a report and estimate for insurance-related repairs and other consequential losses.

About you

Holding an Insurance and a Property related accreditation or membership (CILA, CII, RICS, CIOB); you'll have a sound understanding working knowledge of the UK insurance claims market related to commercial property. Impressive at pace, known for your resilience, you'll bring a deep knowledge of technical and legal principles and procedures including managing business interruption, together with a proven track record of cases Ultimately it's about being an expert in all classes of property claims. You will have a sound understanding of property construction gained working on occupied property and premises. So you will have previous use of scoping technology for property damage and awareness of standard construction methods & H&S legislation. With a good balance of empathy and commercial acumen, you'll also know how to effectively and clearly communicate and build rapport. And you'll have experience meeting customer needs through your expertise and integrity.

What will you get for this role?

Competitive salary depending on experience

Generous defined contribution pension scheme

Annual performance related bonus and pay review

Minimum holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days

Up to 30% discount for some Aviva products through "My Aviva Extras" plus discounts for Friends and Family

Excellent range of flexible benefits to include a matching share scheme.

With excellent rewards including a car, bonus & professional training, there's every reason to join our team and take your career further.

Bring to Aviva what makes you different and we'll support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty.

One of Aviva's core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact us directly

Full time


About UsWe help our 33 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.

So, we’re passionate about helping our 29,500 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.

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