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7 months ago
Hays Travel
Location: UK
Job type: Permanent
Category: Sales Executive Jobs
Description

Job Title: Cruise Sales
Specialist

Department: Cruise

Hours: 37.5 per week

*This role is home based*

Role Summary

Providing consultation to
clients, you will be involved in selling services and products to clients by
interaction and gaining a full insight into their cruise holiday aspirations.
Having confidence and flare, you will effectively adapt your selling style by
building a rapport whether over the telephone, email, social media & live
chat to meet your client's individual needs. Provided with ongoing training,
you will be equipped with specialist knowledge to confidently advise on an
extensive range of holiday packages and tailor-made holiday experiences, as
well as a range of ancillary and insurance products, with a view to achieving
your individual and team's sales targets.

Key Responsibilities

* Maximising individual and team sales
* Assisting with the day-to-day operation of the team
* Providing exceptional customer service at all times
* Identifying and meeting customers’ needs by offering
professionalism and first class customer service
* Participating in promotional events and activities
to increase exposure of the team
* Willingness to participate in and deliver training
appropriate to own development
* •
Effectively perform administrative duties, including
dispatching customer documents, online check-in & booking amendments

Competencies Required

* Ability
to work towards individual and team sales targets
* Excellent
communication and customer service experience
* Good
accuracy and numerical skills
* Enthusiasm
and positive attitude with a commitment to contribute to the growth of the
business

Technical Skills Required

* IT
software packages including Microsoft Office and Outlook as well as in-house
travel booking systems
* File
management skills
* Web
navigation skills
* E-mail
management skills
* Scanner
knowledge

Qualifications / Experience Required

* Previous
travel agency sales experience with a proven sales record
* A
recognised travel qualification
* Excellent
travel product knowledge with a good working knowledge of tour operator systems

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