Head of Business Services
techUK represents the companies and technologies that are defining today the world that we will live in tomorrow. Over 900 companies are members of techUK. Collectively they employ more than 700,000 people, about half of all tech sector jobs in the UK. These companies range from leading FTSE 100 companies to new innovative start-ups. The majority of our members are small and medium sized businesses.
techUK is committed to helping its members grow, by:
techUK has strong member representation across a broad range of tech markets and strives to be at the forefront of thinking about the key commercial, policy and regulatory factors shaping the sector. techUK provides technology industry leadership across private and public-sector programmes representing organisations across global corporates, SMEs and start-ups.
techUK’s training programme delivers training courses to both members and non-members. These courses provide access to high quality specialised business training for the technology sector at preferential rates for members.
techUK’s software escrow business has 30 years’ experience in delivering one of the UK’s most established services. The aim is to provide customers purchasing software with an added safeguard protecting them, should their supplier go out of business, at a highly competitive price.
Other services comprise the Professional Services Groups, Legal Advice Helpdesk and Business HR.
The Head of Business Services (HBS) is responsible for leading the creation, execution and successful delivery of our Business Services offerings and the delivery of the financial targets relating to revenue and profit.
The Head of Business Services is responsible for the positioning, sales and marketing, pricing, promotions, establishing future areas of growth and delivering increasing profitability for both techUK’s training programme and software escrow business.
We require an individual who can demonstrate an understanding of how to create and deliver added value services that support our members and non-member customer business activities through demonstrating value creation and ROI. This is a customer facing role and the candidate will be required to develop client/ member relationships and win new business as a key priority of the role. The successful candidate is likely to have sales/ account management experience.
The position requires the individual to work effectively with a series of partners and suppliers to offer services; specifically, in securing gross and net revenue targets through the delivery of an annual programme of training courses whilst simultaneously performing a marketing and sales role for the software escrow service. Both services are revenue generating and seek to maximise and grow profitability each year.
These techUK services are a mixture of value-added member services and revenue and profit-generating services.
The post is responsible for managing and developing the delivery of services and outputs from the marketing & sales, legal affairs and HR groups.
The person appointed will show capability and potential to build on a strong foundation of business services, an ability to sell these services to members and other partners, an ability to negotiate with service providers and manage the contractual relationships between techUK, its partners and customers.
This role requires someone who has the communication skills, confidence and drive to grow their own profile and that of techUK. This is a hands-on role, with a small supporting team and you will be expected to create, manage and close your own revenue opportunities as a key part of the role.
The role is target driven, working towards monthly, quarterly and annual fiscal targets for Gross and Net revenue along with the management of costs. The role has line manager responsibility for a Business Services Manager and a Business Services Assistant. The HBS will be expected to efficiently and effectively allocate tasks and responsibilities across the team to ensure the delivery of the best quality programme of services and financial results with the available resource.
This is a full-time role based at techUK’s central London office.
Essential Knowledge and Experience
Desired Knowledge and Experience
This job specification is a guide to the work required but does not form part of any contract of employment and may change from time-to-time to reflect changing circumstances.