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9 months ago
Location: Norwich
Job type: Permanent
Category: Customer Service Jobs
Group Protection Scheme Administrator


Additional Job Description

Group Protection Administrator

As a company, we at Aviva are just as focused on our employees as we are our customers. We are looking for individuals to consistently deliver high standards of service, accuracy and efficiency and promote Group Protection scheme administration through positive interaction with all customers.

About the Job
We currently have an exciting opportunity for a Group Protection Administrator to join our vibrant office in the city centre of Norwich.

Group Protection is made up of different products including: Group Life, Group Income Protection and Group Critical Illness.

You will be providing excellent customer service to our clients, through answering queries, processing scheme renewals and working to maintain the quality of our clients accounts.

You will be responsible for building and maintaining strong relationships with our panel of intermediaries to help us retain our existing portfolio of business and contribute towards winning new business.

Working hours are 9-5 Monday to Friday.

We operate flexible hours around this where additional hours can be accrued and allow for time off around our core hours of 10-4.

About you

At Aviva we strive to create a future for our customers and each other. As well as being rewarded for their exceptional performance, our open and inclusive culture means our people are inspired to do more and are encouraged to challenge the way we do things.

We have an excellent career progression framework and promote continuous self development which will result in you having the opportunity to increase your salary.

You will possess the ability to work within a close knit team, you will need to build rapport with other team members and our clients as well as having the ability to work under your own autonomy. You will organise and an manage your own workload so good organisation and time management is required.

You will Need to display problem resolution skills, good telephone techniques, numeracy, literacy and communication skills

Essential Skills and Knowledge

* Experience in providing excellent customer service
* Willing to challenge the way things are done and offer solutions
* Seeks and provides constructive feedback for own and others to develop
* Positive about change and willing to adapt
* Excellent skills with Microsoft applications (especially Excel)


* Starting Salary of £17,000
* Excellent pay progression
* 25 days annual leave (plus bank holidays)
* Defined contribution pension scheme
* Income Protection
* Generous holiday allowance
* Excellent flexi-benefits package

For further information please feel free to contact Louise Neuchterlien in the recruitment team onor louise.neuchterlien@aviva.com

Full time


About UsWe help our 33 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.

So, we’re passionate about helping our 29,500 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.

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