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4 months ago
Location: Ireland
Job type: Permanent
Category: Customer Service Jobs
Group Pension Administrator


This role is a 12 month fixed term contract.

We’re looking for an enthusiastic and driven administrator to join the Pension team, based in One Park Place.

You will be a member in a team of nine people and will have a portfolio of schemes to look after.

Working as part of a team as well as on your own initiative you will provide excellent customer service to internal and external customers on group pension products within service level agreements and quality standards. It will be your responsibility to ensure that all regulatory and compliance requirements are adhered to and implemented in all areas of work as well as suggesting and implementing improvements to existing processes and procedures that will ensure ongoing efficiency and effectiveness.

Duties & Responsibilities

All aspects of administration of unit linked group pension schemes

Responding to service demands of Brokers, Employers and Trustees

You will build relationships with Brokers and Schemes as well as other teams to deliver outstanding service

Protecting customers and Aviva by ensuring that all regulatory and compliance requirements are met

Deal with customer complaints by knowing and following our complaints processes

Prioritise and manage work queue to meet varying needs of your team and our customers

Work closely with other members of the team and offer support as needed

Support and improve the way we work by challenging the status quo

Skills & Experience required

Great interpersonal and customer service skills

Group Pensions / Protection administration experience

Experience of L400, Service Monitor or similar mainframes

Full or part qualified QFA

Good organisation, problems solving and decision-making skills

Strong verbal and written skills

Strong Office system skills especially Excel

Attention to detail and an aptitude for numeracy is particularly desirable

What will you get for this role?

A competitive salary depending on skills, experience and qualifications

Generous defined contribution pension scheme

Annual performance related bonus and pay review

Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days

Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)

Excellent range of flexible benefits to include a matching share save scheme

Additional Information

One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities.

Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact us directlyor Connor.McCormack@Aviva.com

Full time


About UsWe help our 33 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.

So, we’re passionate about helping our 29,500 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.

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