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about 1 year ago
American Express
Location: Brighton
Job type: Permanent
Category: Customer Service Jobs
American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.

Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.

If you are passionate about delivering extraordinary service, results driven and interested in working for a world-class global brand, then the position with American may be an ideal fit for you.

We have various roles based in central Brighton, UK across various different business areas including Merchant, Fraud, Corporate & Credit working in various Customer Service areas. In these roles you will ensure extraordinary customer service over the phone by swiftly and accurately responding or making calls to our customers, in order to advise and solve customer issues. The roles also involve back office tasks such as mail correspondence and cases from our external and internal customers. These roles are part of the 11 multilingual teams based in Brighton with an array of varied tasks and responsibilities. Fantastic training is offered at American Express, not only on joining, but with also on-going training across a wide variety of areas.


The ideal candidate should be able to demonstrate at least one of the below criteria in addition to fluency in German and English, written and spoken:

* Customer Service experience is advantageous

* Eagerness to learn

* Ability to demonstrate resilience

Why American Express?

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

What can we offer?

We are famous for offering the best benefits to our employees in Brighton. We have an amazing restaurant with fresh and healthy food which you will buy with about 70% discount and eat with fantastic sea views. Moreover, if you cannot live without sports, we have a discounted gym onsite.

Finally, for some of you living outside of the UK we are happy to discuss relocation assistance.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com orfor Russia based candidates).

ReqID: 17012393
Schedule (Full-Time/Part-Time): Full-time

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