7 months ago
French Customer Service Advisor
Do you speak French?
Do you have a passion for delivering an excellent level of customer service, ensuring your customers receive a positive experience at all times?
Are you a problem solver, who likes a challenge?
If you can answer yes to the above, we want to hear from you!
Due to our continued business success, we are looking to strengthen our team of Customer Service Advisors for our leading consumer product company specialising in Beauty and Grooming, Health and Wellbeing as well as Household care products.
Based in our state of the art Gateshead Quayside Contact Centre you will handle inbound calls, in a fast paced contact centre environment. Your role will be to respond to queries regarding the client’s products within the range of queries, complaints, advice seeking, and general customer service duties. You should be prepared to handle these contacts in a sensitive and empathetic manner when necessary, and to ensure that the customer is fully satisfied at all times.
Every call is different, as and the ability to effectively control the call, in a calm and positive manor is essential. With active listening, and effective questioning skills, combined with a persuasive style and strong product knowledge, you will provide a first time resolution of every call, ensuring a positive customer experience at all times
To provide such support, we are seeking articulate individuals who are confident communicators with proven customer service experience. You will be IT literate, fluent in French and be competent using in house systems.
In return we will offer you an attractive salary of £17,000 per annum, a part time or full time permanent contract, with a flexible rotational shift pattern between 7.45am – 5.15pm Monday - Sunday.
We have opportunities to progress within a range of our teams such as Email, Chat and Social Media, child care vouchers, recognition schemes and discounts on top retail brands which are just a few of the benefits on offer.
For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work.
Who are we?
Teleperformance is the worldwide leader in multichannel customer experience management.
We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We’ve been doing this since 1978, and every year we interact with more than 35% of the world population. Our philosophy is transforming passion into Excellence!