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9 months ago
Hays Travel
Location: Gateshead
Job type: Permanent
Category: Professional Sales Jobs

Job Title: Foreign Exchange Sales

Department: Retail

Hours: Up to 30 hours per week,
as per retail rota

Role Summary

In this role, you
will be responsible for ensuring the profitability of the foreign exchange
bureau. You will offer exceptional customer service, making each customer feel
special, whilst dealing with the day to day operation of the bureau, increasing
its exposure and developing new business leads with a view to achieving your
individual and team sales targets.

Key Responsibilities

* Ensuring profitability of foreign exchange bureau

* Achieve foreign exchange sales targets in relation
to overall sales

* Convert Hays Travel customers to purchase

* Pro-actively promote prepaid card

* Maximising individual & team sales of foreign

* Providing exceptional customer service experience
at all times

* Assisting with the day-to-day operation of the

* Increasing exposure of bureau and developing new
business leads

* Using social media to promote offers, generate
customer engagement and sales leads

* Administration for branch

* Adhere to company standards by following foreign
exchange sales structure

* Ensure all
sales opportunities are maximised in foreign exchange and ancillary sales

* Achieve given

* Monitor local
competition and manage rates/margins effectively on a daily basis

* Monitor stock
levels of foreign currency and travellers cheques and ensure that minimum
quantities are maintained

* Accurate cash
reconciliation and banking

* Perform
administrative duties including checking invoices and forwarding onto
client, collecting balance payments and verifying client ticket details

* Responsibility
for security of the bureau

* Willingness to
participate in training appropriate to own development

* Adhere to company policies and procedures

Competencies Required

Good accuracy and
numerical skills

administration and organisational skills

Effective communication
service and customer service experience

Qualifications / Experience

Retail/direct sales experience, working
to sales targets with a proven sales record


* To undertake any other
duties that may fall into the job criteria

* To conform with all company policies
and procedures including Health and Safety

* To treat all employees,
customers and suppliers with dignity and respect

* This job description is not
intended as an exhaustive list of all duties and responsibilities of the
post but simply reflects the key areas involved

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