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DESCRIPTION

Fashion Studio Senior Account Manager
Amazon Fashion Studio

Amazon Imaging builds the world’s best online shopping experience through photography, video, graphic design, and usability design enabling millions of customers to make more informed purchasing decisions. Imaging at Amazon is a large and fast-growing network of teams located throughout North America, Europe, and Asia, focusing on fashion and product photography, photo retouching, graphic design, video and CGI production, automated image acquisition, and image support services. We are continually innovating and setting new industry standards for showcasing 10s of millions of products across multiple global marketplaces. We are obsessed with innovating on behalf of our customers, and continually push beyond the boundaries of traditional e-commerce photography and videography.

As an Imaging Account Manager, you will be directly responsible for managing business partner relationships. You will build and maintain key relationships, develop and manage opportunities, directly and with partners, monitor deployment of projects and engage virtual and global resources. The ideal candidate is a rapid self-starter and possesses a strong account management background, demonstrated experience in creating and maintaining business partner relationships, has a good understanding of product media and technology innovations. You will be working with cross-functional teams like Studio Operations, Customer Experience, Experimentation, Technology as well as Program Managers and Seller Support teams.

Roles & Responsibilities:
· Use Voice of the Customer, experimentation, competitive analysis, and industry knowledge to set global quality standards and specifications for all product media for Amazon
· Establishes and maintains the processes to formally intake, process, and resolve change requests to product media specifications
· Owns all facets of the account management process for large, complex strategic accounts
· Acts as strategic and influential partner for customers, developing solutions, prioritizing initiatives, and appropriately allocating resources for long-term success
· Incorporates customer feedback into planning cycle
· Builds reports for external and internal partners (e.g., WBR, business reviews )
· Uses data and analytics to make day-to-day business decisions and achieve results
· Understands terms of contracts or agreements and uses that information to influence business decisions
· Communicates effectively with peer levels of management, demonstrates the ability to be persuasive
· Drives medium or large size projects or contribute to a larger initiative
· Dives deep on customer-level issues and delivers recommendations
· Identifies and develops new business partner recommendations
· Builds business partner-level account plans
· Documents a business partner-specific view of the competitive landscape

BASIC QUALIFICATIONS

· MBA degree
· Extensive experience in a high volume, high production Studio environment for a global eCommerce business
· Proven experience managing and building multiple large operational and creative teams.
· Implementing and managing globally scalable programs
· A big thinker who can look outside the box for solutions, but can probe and consider all the facts and details, while still staying aligned with the long term plans and goals.
· Highly analytical, with a proven ability to analyse various, large data sources including data modelling.
· Strong relevant program, product management, business operations and/or consulting experience within an global eCommece company.
· Advanced Excel skills
· Exceptional communication (both written and verbal) skills

PREFERRED QUALIFICATIONS

· Experience with six sigma black belt projects.

#LI-DNI
DESCRIPTION

Fashion Studio Senior Account Manager
Amazon Fashion Studio

Amazon Imaging builds the world’s best online shopping experience through photography, video, graphic design, and usability design enabling millions of customers to make more informed purchasing decisions. Imaging at Amazon is a large and fast-growing network of teams located throughout North America, Europe, and Asia, focusing on fashion and product photography, photo retouching, graphic design, video and CGI production, automated image acquisition, and image support services. We are continually innovating and setting new industry standards for showcasing 10s of millions of products across multiple global marketplaces. We are obsessed with innovating on behalf of our customers, and continually push beyond the boundaries of traditional e-commerce photography and videography.

As an Imaging Account Manager, you will be directly responsible for managing business partner relationships. You will build and maintain key relationships, develop and manage opportunities, directly and with partners, monitor deployment of projects and engage virtual and global resources. The ideal candidate is a rapid self-starter and possesses a strong account management background, demonstrated experience in creating and maintaining business partner relationships, has a good understanding of product media and technology innovations. You will be working with cross-functional teams like Studio Operations, Customer Experience, Experimentation, Technology as well as Program Managers and Seller Support teams.

Roles & Responsibilities:
· Use Voice of the Customer, experimentation, competitive analysis, and industry knowledge to set global quality standards and specifications for all product media for Amazon
· Establishes and maintains the processes to formally intake, process, and resolve change requests to product media specifications
· Owns all facets of the account management process for large, complex strategic accounts
· Acts as strategic and influential partner for customers, developing solutions, prioritizing initiatives, and appropriately allocating resources for long-term success
· Incorporates customer feedback into planning cycle
· Builds reports for external and internal partners (e.g., WBR, business reviews )
· Uses data and analytics to make day-to-day business decisions and achieve results
· Understands terms of contracts or agreements and uses that information to influence business decisions
· Communicates effectively with peer levels of management, demonstrates the ability to be persuasive
· Drives medium or large size projects or contribute to a larger initiative
· Dives deep on customer-level issues and delivers recommendations
· Identifies and develops new business partner recommendations
· Builds business partner-level account plans
· Documents a business partner-specific view of the competitive landscape

BASIC QUALIFICATIONS

· MBA degree
· Extensive experience in a high volume, high production Studio environment for a global eCommerce business
· Proven experience managing and building multiple large operational and creative teams.
· Implementing and managing globally scalable programs
· A big thinker who can look outside the box for solutions, but can probe and consider all the facts and details, while still staying aligned with the long term plans and goals.
· Highly analytical, with a proven ability to analyse various, large data sources including data modelling.
· Strong relevant program, product management, business operations and/or consulting experience within an global eCommece company.
· Advanced Excel skills
· Exceptional communication (both written and verbal) skills

PREFERRED QUALIFICATIONS

· Experience with six sigma black belt projects.

#LI-DNI
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