7 months ago
Role: D&M Digital Contact Centre – Business Architect Consultant and
Travel: Up to 100%
Salary: £48,000 £102,000
Closing Date: 31.08.2019
Our mission is to become one of the world's leading companies, bringing innovations to improve the way the world works and lives.
To achieve this we spend our time transforming and evolving some of the world’s best-known companies. Those companies come to us because they want to make more of their opportunities, adapt successfully to change and put ideas into action.
Accenture is approximately 360,000 people across the globe, serving clients in 120 countries. We want to grow our teams to help reach our goals and for that, we need you.
Financial Services is an industry in rapid transition driven by shrinking margins, more demanding customers, digital innovation and the rise of new more nimble competitors. Accenture is responding to this by having experts who concentrate on helping CMOs, Customer Directors, Chief Digital Officers, Proposition Directors and Distribution Directors facing these challenges. These experts form our Distribution and Marketing Service (D&M) team.
Our purpose will be to help Financial Services firms deliver compelling and innovative customer experiences, allow them to serve their customers better, gain insight from ‘big data’ and help them grow their business through innovative digital solutions with an ambition to be the go-to organisation and dominant force in shaping the market. We will provide specialised Management Consulting, industrial scale technology delivery and innovate operational services to the market place.
The D&M community sits within our Financial Services Consulting Business, across Capital Markets, Wealth and Asset Management, Banking & Insurance. Projects within D&M are diverse and generally relate to:
* Customer experience
* Customer service
* Marketing transformation
* Digital propositions
* Distribution channels and customer
* Digital analytics
It’s important to understand what you might be doing on a day to day basis, and how this might differ from your current position, to make sure Accenture is the right place for you. Most Managers spend the majority of their time working on client sites, delivering a project, with the expectation of extra-curricular responsibilities and practice building on the side. Projects vary dramatically in size and length, with a typical project lasting 6-9 months with an immediate team of 5-10 people.
A Physical Channels /Digital Contact Centre resource is responsible for building an understanding of our clients’ business and challenges and identifying solutions for their business needs. Managing D&M projects within the Contact Centre channel of Retail Banks. The role typically involves activities such as defining Distribution channel and customer offering strategies, driving analysis and solving design issues. Contact Centre specialists help clients formulate their front-office requirements and shape solutions by leveraging the client’s business, operational and IT stakeholders. They bring together the best of Accenture’s Strategy, Capital Markets, Digital, Change Management and Technology teams. Through client engagements and the development of Accenture’s offerings, Physical Channels practitioners develop a deep knowledge in the combination of Physical and Digital ‘Phygital’ channels.