3 months ago
The Cast Member engages Guests in magical experiences throughout the Store, delighting them with stories, while providing options of quality, innovative product that meets their needs. They will provide an exceptional Service that will exceed the Guest’s expectations by focusing on the show that they experience to ensure that it is unique and memorable.
* Takes a proactive role in maintaining Disney brand standards.
* Maintain a neat and organised Store both on stage and back stage so that product is clearly represented and available for replenishment.
* Maintain and participate in producing company visual standards to present an outstanding Store environment.
* Ensure that all new product is on stage so that the Guest can experience the most current assortment.
* Assist with stock deliveries and replenishment to agreed standards. Participate in markdowns, event set-up and Stage Sets.
* Achieve financial and productivity goals, as agreed with the management team, through appropriate actions and use of Guest service behaviours.
* Sets priorities and manage time effectively and efficiently.
* Welcomes every Guest with a smile and makes eye contact with them, accompanying them through the sales process.
* Perform effective till transactions that enhance the Guest perception and observe all relevant SOPs protecting Company assets including cash handling
* Perform scripted and non-scripted events for Guests in both one-on-one and group settings.
* Passion for interacting with Guests of all ages.
* Attention to detail and ability to prioritise Guests and tasks.
* Retail/service experience preferred.
* Time management and organisational skills.
* Success in working in a team environment.
* Good communication skills.
* Professional appearance.
Additional responsibilities and duties will be assigned based on the needs of the business.
About Disney Store:
Disney store, which debuted in 1987, carries high-quality products, including exclusive product lines that support and promote Disney’s key entertainment initiatives and characters from Disney, Pixar, Star Wars and Marvel. shopDisney.com is the ecommerce destination for guests of all ages, offering a curated selection of the best product from Disney store, Disney Consumer Products licensees, global collections and collaborations, and Disney Parks and Resorts, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world’s largest and most successful entertainment companies. There are currently more than 240 Disney store locations in North America; more than 40 Disney store locations in Japan; two locations in Shanghai, China including a flagship; and more than 70 Disney store locations in Denmark, France, Germany, Ireland, Italy, Portugal, Spain, and the United Kingdom.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with The Disney Store (UK) Ltd., which is part of a business segment we call Disney Store.