10 months ago
Direct Customer Servicing Consultant
We have an exciting opportunity for a Customer Management Team Consultant to join our Private Medical Insurance, Customer Retention and Service Team, based in Eastleigh and Sheffield.
As the successful candidate you will be responsible for delivering an extraordinary service to existing customers, taking ownership, maximising full potential and ensuring that each customer’s individual needs are met, guaranteeing a continuation of business.
This is a fully regulated (FCA) position where you will offer an advised sales process through effective listening and questioning to identify customers needs and making recommendations based on these. Hold the required knowledge and confidence to successfully overcome customers objections or concerns to reach the desired outcome.
We are looking for a phenomenal teammate who is conscientious and reliable with a positive personality. Will embrace the Aviva Health strategy alongside providing customer and market feedback to improve the customer journey and provide input into product innovation.
This is a full time role (35 hours a week on a rota basis) and you will be required to work between the hours of 08:30 - 20:00 Monday - Thursday, 08:30 - 18:00 Fridays and one Saturday in five between the hours of 09:00 - 13:00.
Excellent communication skills (influencing, rapport building, negotiation, empathy) both verbal and written which enable the individual to present a credible professional image.
An ability to communicate with people at all levels.
Excellent time management and prioritisation skills.
Proven sales skills.
Negotiation / influencing skills and a tenacity to pursue cases in difficult, challenging circumstances.
Ability to share ideas, skills and knowledge with colleagues.
Proven ability to deal with difficult customers by telephone in an empathetic manner.
Able to work on own initiative.
Minimum of 5 GCSE’s at grade A to C (Grades 4 – 9 from 2017) with three of those being in Maths, Science (s) and English
Basic Microsoft Word and Excel skills.
What will you get for this role?
Competitive salary depending on skills, experience and qualifications
Generous defined contribution pension scheme
Annual performance related bonus and pay review
Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days
Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)
Excellent range of flexible benefits to include a matching share save scheme
Bring to Aviva what makes you different and we’ll support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty.
One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.
As a disability confident employer we guarantee to interview anyone with a disability, (As defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By ‘minimum criteria’ we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website and then email the contact listed in the advert to notify us that you meet the conditions for the guaranteed interview scheme.
We prefer all applications to be submitted online, however if you require an alternative method of applying please contact us directly or
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About UsWe help our 33 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.
So, we’re passionate about helping our 29,500 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.