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Desk Based Account Manager (157625)

Job function : Account management

Main location : UK & Ireland-United Kingdom-Antrim-Belfast

Schedule : Full-time

Working pattern : Standard

Salary : Competitive

Closing date : Jul 9, 2021, 11:59:00 PM

EVP

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

About this role

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

As a DR to the Desk Sales Manager of the Northern Ireland CPS team this role is responsible for providing in-life customer support and straightforward cross-sell and upsell opportunities.

This role is responsible for managing customer relationships from a desk-based environment, managing a range of customers usually around 100, with targets based on revenue and Sales Order Value gross margin generation.

Customer satisfaction is also a significant factor for your nominated clients, whether working with them singly from the desk, or as part of an overall account team.

You'll have the following responsibilities

* Responsible for delivering against revenue and margin targets either on his/her own, or as part of virtual sales team within a customer base of private sector customers.
* Responsibility for outbound sales prospecting and opportunities, regular and consistent calling of customers and promotion of BT products and services.
* Work closely with field sales and specialist teams to deliver opportunities for core BT product lines
* Accurately forecast business KPI’s to management teams
* Proactively manage churn risk for core BT products
* Identify opportunities to sell to new customers
* Recognises and delivers against opportunities for business growth via a multi-channel approach.
* Is responsible for closing own contracts, as well as engaging with others/specialists to deliver customer requirements as necessary e.g. Field Account Management team, Contract Management team for managed accounts.
* Acts as the desk-based point of contact for the customer/partner developing long term customer relationships.

You'll have the following skills & experience

* Entry field sales role that drives business growth for BT by closing contracts, either as part of an overall account team via recognised hand offs, or closing own contracts where acting as the single point of contact.
* Recognises and delivers against opportunities for business growth via and multi-channel approach
* Responsible for delivering against own revenue targets as well as engaging with others/specialists to deliver customer requirements as necessary.

Experience you would be expected to have

* Relevant experience in Desk-Based selling, and delivering against a multi channel strategy.
* Professional approach to team and client relationships.
* Track record of delivering against sales and revenue targets.
* Good awareness and knowledge of BT portfolio areas

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

• Competitive salary and on-target bonus plan

• World-class training and development opportunities

• 25-30 days’ annual leave (not including bank holidays)

• Discounted broadband, mobile and TV packages

• Share option and pension scheme programmes

• Flexible benefits to fit around you

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
Desk Based Account Manager (157625)

Job function : Account management

Main location : UK & Ireland-United Kingdom-Antrim-Belfast

Schedule : Full-time

Working pattern : Standard

Salary : Competitive

Closing date : Jul 9, 2021, 11:59:00 PM

EVP

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

About this role

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

As a DR to the Desk Sales Manager of the Northern Ireland CPS team this role is responsible for providing in-life customer support and straightforward cross-sell and upsell opportunities.

This role is responsible for managing customer relationships from a desk-based environment, managing a range of customers usually around 100, with targets based on revenue and Sales Order Value gross margin generation.

Customer satisfaction is also a significant factor for your nominated clients, whether working with them singly from the desk, or as part of an overall account team.

You'll have the following responsibilities

* Responsible for delivering against revenue and margin targets either on his/her own, or as part of virtual sales team within a customer base of private sector customers.
* Responsibility for outbound sales prospecting and opportunities, regular and consistent calling of customers and promotion of BT products and services.
* Work closely with field sales and specialist teams to deliver opportunities for core BT product lines
* Accurately forecast business KPI’s to management teams
* Proactively manage churn risk for core BT products
* Identify opportunities to sell to new customers
* Recognises and delivers against opportunities for business growth via a multi-channel approach.
* Is responsible for closing own contracts, as well as engaging with others/specialists to deliver customer requirements as necessary e.g. Field Account Management team, Contract Management team for managed accounts.
* Acts as the desk-based point of contact for the customer/partner developing long term customer relationships.

You'll have the following skills & experience

* Entry field sales role that drives business growth for BT by closing contracts, either as part of an overall account team via recognised hand offs, or closing own contracts where acting as the single point of contact.
* Recognises and delivers against opportunities for business growth via and multi-channel approach
* Responsible for delivering against own revenue targets as well as engaging with others/specialists to deliver customer requirements as necessary.

Experience you would be expected to have

* Relevant experience in Desk-Based selling, and delivering against a multi channel strategy.
* Professional approach to team and client relationships.
* Track record of delivering against sales and revenue targets.
* Good awareness and knowledge of BT portfolio areas

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

• Competitive salary and on-target bonus plan

• World-class training and development opportunities

• 25-30 days’ annual leave (not including bank holidays)

• Discounted broadband, mobile and TV packages

• Share option and pension scheme programmes

• Flexible benefits to fit around you

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
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