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Deployment & In-life Operations (Salesforce) Professional (147296)

Job function : Business Analysis and Planning

Main location : UK & Ireland-United Kingdom-Avon-Bristol

Other Locations : UK & Ireland-United Kingdom-London-London, UK & Ireland-United Kingdom-West Midlands-Birmingham

Schedule : Full-time

Working pattern : Standard

Salary : £30,000 - £40,000

Closing date : Jan 21, 2021, 11:59:00 PM

EVP

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

About this role

You will ensure trading reliability for the BT Enterprise sales teams using the sales tools & systems by managing the deployment of new and enhanced process capabilities within the salesfore sales tools & systems, and triaging, responding to, and resolving in-life requests (User/Access Requests, Service Requests, Incidents/Faults, Change Requests) from user groups.

The role will work closely with other sales tools & systems team members such as capability requirements, governance & demand, capability design, and optimization, and the delivery partners for the design, development, release, and deployment of capabilities.

You'll have the following responsibilities

Ensuring trading reliability for sales channels using process capabilities deployed within the salesforce sales tools & systems
Improving the UX of sales users by ensuring an efficient and effective in-life service model is performed by triaging, responding to, and resolving requests for:
User/Access Management
Incident/Faults
Service Requests
Change Requests
Ensuring delivery partners deliver to agreed quality and time for requests
Working closely with delivery partners to identify and resolve root cause analysis
Highlight requirements for resource capacity and/or capability within service delivery partners
Inputting into recommended process capability designs within salesforce
Agreeing to the release and deployment of process capabilities and data within salesforce
Working closely with sales tools & systems work-streams (requirements, design, optimization & innovation, deployment & in-life operations)

You'll have the following skills & experience

ADM-201
Knowledge of functional/technical capability of salesforce.com (sales cloud/service cloud)
Knowledge of lead-to-order process capabilities within salesforce sales tools & systems (i.e. Territory Management, Lead Generation, Lead Management, Account Management, Opportunity Management, Configure-Price-Quote, Contact Management, Activity Management, Contract Management, Forecasting, Order Management, and Reporting & Dashboards)
Knowledge of data structures and architecture
Knowledge of the software development life-cycle

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

COVID-19 Notice: We’ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We’ve moved to ‘virtual hiring’ until further notice - which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety.
Deployment & In-life Operations (Salesforce) Professional (147296)

Job function : Business Analysis and Planning

Main location : UK & Ireland-United Kingdom-Avon-Bristol

Other Locations : UK & Ireland-United Kingdom-London-London, UK & Ireland-United Kingdom-West Midlands-Birmingham

Schedule : Full-time

Working pattern : Standard

Salary : £30,000 - £40,000

Closing date : Jan 21, 2021, 11:59:00 PM

EVP

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

About this role

You will ensure trading reliability for the BT Enterprise sales teams using the sales tools & systems by managing the deployment of new and enhanced process capabilities within the salesfore sales tools & systems, and triaging, responding to, and resolving in-life requests (User/Access Requests, Service Requests, Incidents/Faults, Change Requests) from user groups.

The role will work closely with other sales tools & systems team members such as capability requirements, governance & demand, capability design, and optimization, and the delivery partners for the design, development, release, and deployment of capabilities.

You'll have the following responsibilities

Ensuring trading reliability for sales channels using process capabilities deployed within the salesforce sales tools & systems
Improving the UX of sales users by ensuring an efficient and effective in-life service model is performed by triaging, responding to, and resolving requests for:
User/Access Management
Incident/Faults
Service Requests
Change Requests
Ensuring delivery partners deliver to agreed quality and time for requests
Working closely with delivery partners to identify and resolve root cause analysis
Highlight requirements for resource capacity and/or capability within service delivery partners
Inputting into recommended process capability designs within salesforce
Agreeing to the release and deployment of process capabilities and data within salesforce
Working closely with sales tools & systems work-streams (requirements, design, optimization & innovation, deployment & in-life operations)

You'll have the following skills & experience

ADM-201
Knowledge of functional/technical capability of salesforce.com (sales cloud/service cloud)
Knowledge of lead-to-order process capabilities within salesforce sales tools & systems (i.e. Territory Management, Lead Generation, Lead Management, Account Management, Opportunity Management, Configure-Price-Quote, Contact Management, Activity Management, Contract Management, Forecasting, Order Management, and Reporting & Dashboards)
Knowledge of data structures and architecture
Knowledge of the software development life-cycle

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

COVID-19 Notice: We’ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We’ve moved to ‘virtual hiring’ until further notice - which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety.
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