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about 1 year ago
Location: London
Job type: Permanent
Category: Account Manager Jobs
Decleor Account Manager

To be an Account Manager you must be a dynamic motivational leader who has a proven track record of consistently achieving results of all goals set and you will know the importance of delivering excellent customer service. You will thrive in a fast-moving retail environment, pride yourself in being organised and have excellent people & administrative skills

Master Category Knowledge

· Have a full understanding of all Decleor products & Treatments and update the team’s product knowledge where necessary.

· Have excellent knowledge of the Decleor Customer Journey

· Attend, engage and participate in all brand training, and implement afterwards

· Be aware of competitor’s products and activity, and have knowledge of department’s performance in relation to own account and report the information to your line manager.

· Have detailed knowledge and awareness of the beauty market.

Execute Business & Operations

· Complete all paperwork accurately, legibly and on time

· To be fully aware and accountable for achievement of Decleor Retail Targets

· Closely monitor stock levels rasie and rectify stock issue following the retailer’s guidelines.

· Offer creative ideas to generate new business; with focus on product launches and anniversaries.

· Plan and deliver business rotas/daily planners to ensure there is cover across all key trading hours.

· Ensure Merchandising Guidelines are followed in your store, maintaining brand image

· Perform to personal targets and monitor each team member’s individual target and company KPi’s.

· Build strong relationships with the team, store management, retail business manager and Head Office.

· Use analytical skills to appraise the business strengths and weaknesses. Devising critical paths with solutions to success.

· Be aware of and abide by Department store rules and regulations and to maintain a good working relationship with store personnel

Drive Selling Process/Techniques

· Ensure you and your team deliver excellent customer service, inviting customers back for a Decleor Signature treatment.

· Generate retail sales through the successful execution of instore events and strengthen brand loyalty

· Ensure you and your team make appropriate, personalised product and sample recommendations

· Develop the skincare business to ensure gain in market share and increase counter and brand ranking

Foster Service Attitude

· Show passion for People and Products.

· Ensure you and your team follow the grooming guidelines to promote the brand image.

· Ensure the counter and treatment room is a clean and hygienic work area and adhere to hygiene guidelines.

· Ensure all customers receive the highest level of service, completing all necessary steps of customer journey

· Conduct business to business networking to optimise opportunities for the Decleor Brand, with a focus on demonstrations& events and treatment bookings

· Ensure you and your team achieve the new customer and average unit/ pound sales targets


· Fosters team spirit

· Coaches team members

· Leads by example

· Offer regular and timely performance-based feedback on team productivity, service levels, product knowledge, selling skills, professional demeanour, treatment bookings in one to one meetings

· Track team performance and manage any non-performers

· Assist, when requested, in completing team members performance reviews(MAP and PDR)



At least 6 months’ work experience in a management position

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