Customer Support/Product Fulfillment Executive
Here at PetsPyjamas, we are dedicated to delighting our customers every step of the way. With our dedicated expert Pet Concierge dealing with all initial contact to ensure that every customer finds that ‘pawfect’ getaway for them and their pet; our Customer Support team handle all aftercare, from prepping, packaging and posting out our unique Pet Goodie Bags, to liaising between the customer and property to resolve any issues. Always a brand evangelist, our Customer Support team ensures that no matter what happens, the customer and their four-legged friend have received the best PetsPyjamas experience.
If you consider yourself to be proactive, self-motivated and customer focused then this role could be just for you. You will need to be flexible in your approach, agile with your working and keen to not only rethink processes but also implement them. You will be working in a small team of three and will have ownership of the Product Fulfillment area of the business which involves working closely with the Chief Product Officer. This is a great opportunity to work in a fast growing start-up environment.
Role & Responsibilities:
Skills, Experience & Your Personal Characteristics:
What we have to offer: