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about 1 month ago
Ecruit Sales
Basic Salary: Market related
Location: Bracknell
Job type: Permanent
Contact: DG Partnership
Category: IT Sales Jobs

Customer Success Manager (German-speaking) – Competitive Salary – Bracknell, England

The Role

Manzeera Solutions are looking for a German-speaking Customer Success Manager (CSM) to join  their team. We are looking for the right candidate with potential; no previous experience is necessary as the candidate will be trained in-house. This is an exciting opportunity to develop your career!

The Customer Success Manager (CSM) will support the post-sales customer lifecycle as it relates to adoption, on-going support, optimisation and expansion. CSMs are the main interface for all programme-related inquiries and build relationships with all relevant stakeholders as trusted adviser. You will have a strong understanding of our customers’ business objectives and the ability to identify and articulate how Manzeera Solutions supports the achievement of the customers’ business goals.

The key responsibilities of a Customer Success Manager include, but are not limited to:

  • Serving as the primary point of contact, working with Pre-sales and Account Management Teams
  • Supporting Account Managers with customer renewals, proactively identifying and prioritising resources and effort according to perceived risk, potential growth and strategic value
  • Monitoring potential opportunities for expansion of assigned Accounts; providing insight to Customers; and feeding this back to the Account Management Team
  • Working collaboratively with the Marketing team to build Customer testimonials and referrals
  • Anticipating customer requirements and possible challenges, making our customers successful
  • Promoting Manzeera Solutions’ services through the relationships you have nurtured within the Accounts
  • Identifying potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them

The Company

Manzeera Solutions offer niche services and capabilities to help organisations improve their business Intelligence. With a focus on providing connectivity of data across an organisation with a single point of truth and single point of entry, Manzeera maximise the value of data.

Passionate about self-service BI, Manzeera Solutions utilise aspects such as management by exception and data reconciliation, ensuring that their clients get the lean analytics they need to drive innovation and commercial outcomes.

The Person

The key skills and qualities of a Customer Success Manager:

  • First or Upper Second Class (1 or 2:1) degree with fluent German and English skills
  • Excellent interpersonal, written and verbal communication skills, and strong presentation skills; someone who is able to communicate effectively with people of all levels
  • A creative thinker with the ability to troubleshoot issues quickly and effectively
  • Extremely well-organised and analytical with an ability to work well under pressure
  • Strong team player as well as a proactive individual contributor
  • Ability to grasp basic technical concepts

If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please click the apply now button to find out more.

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