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6 months ago
Ecruit Sales
Basic Salary: £32k - 36k per year
Location: Nottingham
Job type: Permanent
Contact: DG Partnership
Category: Field Sales Jobs

Customer Solutions Manager – £32,000 to £36,000 + Benefits – East Midlands, UK

The Role

We are looking for a special candidate to join our close-knit team as a Customer Solutions Manager based in or around the East Midlands: someone who can empathise with the challenges care providers and managers face whilst working towards improving compliance and CQC ratings.

We are proud to have established an excellent reputation in the industry and enjoy strong relationships with our current customers, so we need someone who can nurture and grow these relationships by taking better care of and supporting them to ensure they are receiving the high levels of customer service we pride ourselves on. If you are looking for a new, exciting and unique challenge and are based in or around the East Midlands are, apply today!

The key responsibilities of a Customer Solutions Manager include, but are not limited to:

  • Ensuring our customers receive the highest possible standard of customer service, analysing customer requirements and devising solutions for these issues
  • Developing and maintaining relationships with customers, understanding their particular ailments and conditions making sure these needs are catered for
  • Identifying new potential opportunities for new business with prospects, contacts and past customers and follow up leads generated by our active and innovative marketing campaigns to further grow our business
  • Ensuring compliance in all areas and working towards improving CQC ratings

The Company

Here at HCS UK, we specialise in partnering with care homes to provide empathy, honest advice, a professional service and to deliver a complete package of innovative, quality and fit for purpose industry standard product solutions and services which are handpicked to help to improve the comfort, safety, dignity, independence and health and wellbeing of the people they support.

The Benefits

The benefits of being a Customer Solutions Manager are:

  • A competitive base salary subject to experience in a positive, supportive and work environment that provides ongoing training and development opportunities
  • Company pension scheme, bonus scheme and 23 days holiday (plus bank holidays)
  • Company car, mobile phone and laptop provided

The Person

The key skills and qualities of a Customer Solutions Manager:

  • Previous experience of working in a care environment, with empathy both for those who work in care and the people they support living with different conditions
  • Possesses effective sales skills to help generate growth in revenue and profitability for the organisation
  • Excellent listening and communication skills (both written and verbal) in order to meet the needs and wishes of both carers and those in care
  • Reliable, dependable, hard-working, enthusiastic and a sense of humour; wears their heart on their sleeve and is passionate about helping to improve the quality of people’s lives
  • Willing to work in a field-based environment (staying away overnight on occasion), owning a full driving licence for travel

A good knowledge and understanding of symptoms and conditions of people in care e.g. dementia, MS, end of life etc. and the product solutions we provide as well as CQC KLOE’s is highly desirable.

If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please click the apply now button to find out more.

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