12 months ago
Customer Service Team Member
Reports to: Customer Services Manager
Working hours: 37.5 hours over 5 days.
Job Type: Permanent Base: Plough Lane, South London Benefits: Includes free weekly fruit and veg bag, staff discount, contributory pension scheme, bicycle scheme… Who are we? Founded in 1988, Abel & Cole is famous for its seasonal organic fruit & veg boxes. We deliver a wide range of fantastic
organic food to people’s homes across much of England. We represent a refreshing alternative to supermarket shopping,
but without being worthy or preachy. No airfreight, no silly packaging, no nasty chemicals – just great food produced by
people who really love what they do.
We deliver to around 70,000 households and we employ about 550 great people. We consider ourselves bold, irreverent,
genuine, friendly and honest, and it is crucial that this comes across in all of our marketing.
Role Summary: We are looking for people to join our Customer Service team in Wimbledon, London. You will be answering
calls and emails from our customers, and completing other tasks within the team. You will help customers with
all sorts of enquiries, from setting up new customer accounts to finding out whether our milk bottle tops are
recyclable. We love new ideas and you can and will have a real impact on the service we provide. There are sensible
shifts, no call scripts and a real emphasis on fantastic service; we give you the freedom to do a great job. We offer plenty
of customer service training, plus you'll get to learn more about organic farming and the food we sell; to make sure you
know your beetroot from your butternut squash! What's more, you'll be working within a friendly, supportive and
We have great benefits, such as a free weekly veg box, staff discount and an on-site chef who cooks up a
delicious lunch every day - to name a few! We need people who: • Love giving great service
• Take great pride in their work
• Have a “can do” attitude
• Have a clear speaking voice and fabulous telephone manner
• Have excellent communication skills, good grammar and spelling
• Can type with accurate data entry skills
• Have previous customer service experience.
• Monday – Friday
Earliest shift: 08:00 – 16:30 Latest shift: 09:45 - 18:15
• Saturday & Sunday
09:00 - 17:00
Weekend work is rota based and you will be expected to work up to three weekend shifts a month. We are
open on Bank Holidays.
To apply, please and use “Customer Service
Team Member” in the subject line. 1