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about 1 month ago
Ecruit Sales
Basic Salary: Market related
Location: Leicester
Job type: Permanent
Contact: DG Partnership
Category: Customer Service Jobs, Sales Executive Jobs, Sales Representative Jobs

Customer Services Advisor – up to £20,000 a year + bonuses – Leicester

The Role

Ross Handling Ltd is looking for a bright and able Customer Services Advisor who is customer focused to join a new customer services team within a dynamic sales environment. The strong growth of Ross Handling’s e-commerce website has created a need for someone who not only possesses a high level of accuracy in the processing of orders, but who is also confident to handle enquiries and take orders over the phone.

You will need to work proactively in a team to ensure excellent customer service for customers, chasing up deliveries and dealing with courier issues to ensue the needs of customers are met. This is an exciting opportunity to develop your career further in customer service.

The key responsibilities of a Customer Services Advisor include, but is not limited to:

  • Responding to emails
  • Chasing deliveries/dealing with courier issues
  • Handling product returns
  • Customer enquiries
  • Processing leads to the sales team
  • Taking basic orders and processing payments over the phone

The Company

A family-run business based in Leicester for over forty years, Ross Handling Ltd are one of the UK’s leading suppliers of castors, wheels, tube inserts, hand wheels, hand grips and trucks and trollies. Ross Handling pride themselves on always being in stock and always delivering next day to ensure the satisfaction of their customers. They supply products to a diverse range of industry sectors including furniture manufacturers, shop fitters and medical equipment suppliers.

The Person

The key skills and qualities of a Customer Services Advisor:

  • At least two years’ previous experience in an administration and/or sales role required
  • Excellent computing skills, including proficiency in Microsoft Office (Excel, Word)
  • Experience of Sage 200 and Magento desirable but not essential
  • Strong communications and listening skills to be able to empathise and accurately respond to the customer’s needs
  • Able to work productively and effectively in a team and prioritising workload efficiently

If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please click the apply now button to find out more.

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