9 months ago
GBR - Peterborough - WWH* Are you looking at building your career with the world’s leading foreign exchange specialist?
* Are you looking for a permanent role?
* Do you have excellent customer service and sales skills?
* Are you able to work well independently as well as in a team?
* If so, we want to hear from you!
Travelex is the world’s largest foreign exchange specialist, with over 700 branded retail branches across airports and tourist locations in over 30 countries. As a business we sell banknotes and other foreign exchange and travel related products and services to individuals travelling for business and leisure purposes.
We respond to inbound calls directly from a wide range of customers, helping them with their foreign currency requirements for their holiday or business trips. Our Sales Centre operates 24 hours 7 days a week, servicing customers around the world, so we are always looking for language speakers especially French, Dutch and German.
As a Customer Service Specialist your main role will be handling customer’s enquiries.
We are enthusiastic and proud to be known as travel money experts and giving great customer service. Our in house training provides everything you need to know as a new team member, and we will provide ongoing support and continuous development.
As we are open 24 hours 7 days a week this allows us to offer a variety of shifts patterns available to suit most needs, whether it be part time or full time, school hours or evening and weekend roles or even nights.
Successful candidates must pass a numeracy test, be able to provide a 5-year checkable history, plus pass a credit and criminal record check.
Knowledge and Skills
This role will draw on your customer service, sales and communication skills.
You will ideally have experience in a customer service environment. Call centre or retail sales experience is advantageous.
You will need to have a confident telephone manner, plus numerical, communication and IT skills
Benefits include preferential exchange rates, 22 days holiday (pro-rata), staff restaurant, plus discounts and cash back offers with 1000’s of retailers. Car parking is free and the building is serviced by public transport.
We look forward to you joining our team!
Travelex is the world's largest foreign exchange specialist and we're proud to bring you our products and services to help you make the most of your trip.