7 months ago
Customer Service & Sales Adviser
We currently have a number of exciting opportunities to join Aviva as a Customer Service and Sales Advisor in our Galway office.
Our Contact Centre is growing and we’re looking for highly motivated people who are willing to understand the individual needs of our customer’s, with an ability to get to the real reason for the call and help us deliver excellent service to every customer.
You will be responsible for dealing with a variation of inbound calls, making follow up calls to customers, communicate with internal departments and building a rapport with each customer by understanding their needs through conversation, questioning skilling, taking ownership of their case and resolving each situation to the customer’s satisfaction.
A full training programme will support you in your journey to learn about our products and customers. You’ll be provided with every opportunity to improve the way we work and deliver our purpose.
- Ideally you will have experience of working in a customer service environment (face to face or telephone) with an excellent telephone manner.
YOU SHOULD ALSO HAVE:
- Strong communication skills, both written and verbal.
- Good attention to detail.
- Flexible attitude towards change.
- Positive attitude and strong desire to meet customer’s needs.
- A desire to develop and progress within the role/industry.
Bring to Aviva what makes you different and we’ll support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty.
One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.
We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact James Hackney.
This role is within the scope of the Central Bank of Ireland's Minimum Competency Code.
About UsWe help our 33 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.
So, we’re passionate about helping our 29,500 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.