9 months ago
Customer Service & Sales Adviser
Closing date: Wednesday 30th January 2019
Fixed term contracts for 12 months
We currently have a number of exciting opportunities to join Aviva as a Customer Service and Sales Adviser in our Galway office.
Our Contact Centre is growing and we’re looking for highly motivated people who are willing to understand the individual needs of our customers, with an ability to get to the real reason for the call and help us deliver excellent service to every customer.
You will be responsible for dealing with a variation of inbound calls, making follow up calls to customers and communicating with internal departments. You will build rapport with each customer by understanding their needs through conversation and the use of your questioning skills. You will take ownership of their case and resolving each situation to the customer’s satisfaction.
A full training programme will support you in your journey to learn about our products and customers. You’ll be provided with every opportunity to improve the way we work and deliver our purpose.
Ideally you will have experience of working in a customer service environment (face to face or telephone) with an excellent telephone manner.
We would also like you to have
* Strong communication skills, both written and verbal.
* Good attention to detail.
* Flexible attitude towards change.
* Positive attitude and strong desire to meet customer’s needs.
* A desire to develop and progress within the role/industry.
What will you get for this role?
* A competitive salary depending on skills, experience and qualifications
* Generous defined contribution pension scheme
* Annual performance related bonus and pay review
* Minimum holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days
* Up to 30% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family
* Excellent range of flexible benefits to include a matching share save scheme
Bring to Aviva what makes you different and we’ll support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty.
One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.
This role is within the scope of the Central Bank of Ireland's Minimum Competency Code.
As a disability confident employer, we guarantee to interview anyone with a disability, (As defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By ‘minimum criteria’ we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website. and then notify us that you meet the conditions for the guaranteed interview scheme.
We prefer all applications to be submitted online, however if you require an alternative method of applying please contact us directly in the Resourcing team on.
About UsWe help our 33 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.
So, we’re passionate about helping our 29,500 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.