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6 months ago
Liverpool Victoria
Location: Exeter
Job type: Permanent
Category: Customer Service Jobs
About the role

Based in our Exeter office this is an exciting opportunity to join our New Business team within the Life insurance area of our business.

You will be providing an efficient, professional and high quality customer experience dealing with telephone or written enquiries from our customer’s independent financial advisor regarding their application for a new policy. Guiding them through the application we’ll need you to respond flexibly to customer needs and take responsibility for the resolution of our customer/IFA enquiries. This is a phone based role with an element of administration in processing the customer’s request.

You will be working 37.5 hours per week (Monday to Friday), your start and finish times will be between 8.30am and 6.30pm on a rota basis.

About you

Previous customer experience would be beneficial but most importantly you will need plenty of confidence and the personality to make a positive impact on our customers. You will take many calls a day, but you see every one as a new challenge and opportunity to deliver excellent customer service.

You’ll need the ability to learn and retain product information on an on-going basis and be able to explain technical subjects in an appropriate manner for different customers to understand. Once learning and understanding about our products you will then be able to build an excellent rapport with our customers, being quick to understand their needs.

You’ll be a great team player and someone who is passionate to make a difference. You will have a real talent for making customers feel special when you’re on the phone, it’s in the way you talk and just as importantly, in the way you listen. Using your initiative you will be able to solve problems and come up with great pro-active solutions.


Rewards and benefits

This role is a Band A in the LV= Structure. To find out more about our bands, view our FAQ page. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.

We’ll give you:

* 24 days' holiday – which increases after two years’ service

* an annual bonus scheme based on company and personal performance

* a flexible benefits package (e.g. discounted retail vouchers, great value dental insurance, childcare vouchers)

* a competitive pension for which LV= will pay twice the amount you pay, up to 14%

* a generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance and up to 20% discount from our life products.

To find out more about our benefits and rewards, view our FAQ page.

Here at LV= we are an equal opportunity employer and value diversity and inclusivity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We’re also open to conversations about flexible working as part of your application. If it’s right for our customers, our business and for you then we’ll do everything we can to support you.

We always love to hear from great people, so don’t forget to follow us on Twitter, LinkedIn and become a fan on Facebook.

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