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9 months ago
Liverpool Victoria
Location: Bournemouth
Job type: Permanent
Category: Customer Service Jobs
About the role

Here at LV= we know what makes our 5.7 million customers happy. It’s great customer service provided by friendly and knowledgeable people at the end of the phone. It’s people who’ll take the time to listen and then do whatever it takes to help. These are LV= people.

Being the UK’s largest friendly society, we handle more than 18,000 calls per day. This means you will take lots of calls in a confident and friendly manner. With our comprehensive training programme you will be fully supported and will gain the knowledge needed to provide excellent customer service.

Your role will be 100% phone based and will include taking inbound calls from customers at every stage of their journey with us. This will range from new to existing customers and also those considering leaving us. Calls will vary from dealing with policy amendments, providing quotations and processing new policies. Meaning that every day will be varied and challenging.

The LV= community spirit is strong and we regularly organise social events including our Summer and Christmas parties. We work hard but also like to have fun, joining in with supporting national and international events such as the Olympics, World Cup and Euros.

About the Office:

Only a short distance away from the beautiful beaches you will find us located on the edge of Westbourne. Being the head office, we are known to have over 2,000 staff covering all aspects of the business whilst working in an open plan environment. If our friendly competitions and voluntary charity work is up your street then be a part of an award winning company and build a career with us! We also have a free park and ride facility you can sign up for on your first day.

About you

We look for many different and diverse qualities when recruiting for LV= People. You will be friendly and polite, ensuring that your passion for customer service is at the forefront of your mind. Your professional and enthusiastic manner will encourage customers to renew their policies with us year on year

At LV= we look to promote personal and professional development so we are looking for people that are enthusiastic and always willing to learn.

Ideally, you will have previous customer service experience and confidence with using a PC.


Start Date – Monday 12th February 2018 and Monday 26th February 2018

• Hours – 37.5 hours per week on an 8 week rolling rota. You would work 3 in 8 Saturdays and 2 in 8 Sundays with the occasional bank holiday.

• Shifts – Monday-Friday between 8am-8pm. Hours on Saturday will be 9am-5pm and 10am-4pm on Sunday. Bank Holiday shifts will be between 9am-5pm.

Rewards and benefits

This role is a Band A in the LV= Structure. To find out more about our bands, click to view our FAQ page here

We want you to love what you do. That’s why we’ve put together a benefits package that recognises and rewards a job well done. We’ll give you:

* a competitive pension ( please click here to read more about it )

* an annual bonus scheme

* 24 days' holiday

* a flexible benefits package (eg dental insurance, childcare vouchers, retail vouchers)

* and a generous 25% discount off our general insurance products including home and car, and up to 12% off our life products

Here at LV= we always love to hear from great people, so don’t forget to follow us on Twitter, LinkedIn and become a fan on Facebook. We’re also proud to say we’re an equal opportunities employer.

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