7 months ago
About the role
Here at LV= we know what makes our 5.7 million customers happy. It's great customer service. It's friendly and knowledgeable people at the end of the phone. It’s people who'll take the time to listen and then do whatever it takes to help. You'll find plenty of these helpful people right here looking after our Home insurance customers in any way they can.
LV= handles more than 18,000 calls a day so you will take lots of calls, each one with the confidence to take ownership. Joining our successful Home insurance team in Croydon, you've a real talent for making customers feel special when you're on the phone. It's in the way you talk, and just as importantly, in the way you listen. The way we'd sum it up is empathetic and approachable, friendly and professional; quick to understand a customer's needs and doing everything in your power to help.
Your role will be 100% phone based and we’ll need you to take inbound sales calls from potential new customers, calls from customers who already have a policy with us, and also from customers who are thinking of leaving us. So, in summary you’ll deal with our customers at every stage of their relationship with us – right from the moment they would like a quote and start their policy with us, through to answering any questions and providing any help you can if they need us throughout the policy. And finally when their policy finishes, it will be your job too, to try and make sure they stay with us year after year.
You’ll be quick to understand and respond flexibly to their needs, solve problems and come up with solutions. You’ll be able to use your product knowledge and your polite, professional manner to make sure that every single customer you speak to will put the phone down feeling valued and like they’ve had a brilliant LV= experience. Ideally you’ll already have experience working with customers and with targets, along with being confident using a PC.
Start Date: Monday 9th July 2018. Due to the nature of the training programme for this role, holiday days taken may need to be limited for the first 6 weeks
Hours: 37.5 hours per week on an 8 week rolling rota. You would work 3 in 8 Saturdays and 2 in 8 Sundays with the occasional bank holiday
Shifts Monday-Friday between 8am-8pm. Hours on Saturday will be 9am-5pm and 10am-4pm on Sunday. Bank Holiday shifts will be between 9am-5pm
Rewards and benefits
This role is a Band A in the LV= Structure. To find out more about our bands, view our FAQ page. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.
We’ll give you:
* 24 days' holiday – which increases after two years’ service
* an annual bonus scheme based on company and personal performance
* a flexible benefits package (e.g. discounted retail vouchers, great value dental insurance, childcare vouchers)
* a competitive pension for which LV= will pay twice the amount you pay, up to 14%
* a generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance and up to 20% discount from our life products.
To find out more about our benefits and rewards, view our FAQ page.
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