10 months ago
About the role
Working within our Heritage Life department here at LV= you will specialise in Protection servicing for existing business. This will mean you will be administering life policies and saving plans for our valued customers.
You will be providing an efficient, professional and high quality customer experience dealing with telephone or written enquiries from existing customers in our contact centre. They could be general queries or making amendments to their policy. We’ll need you to respond flexibly to customer needs and take responsibility for the resolution of customer enquiries.
Working 35 hours per week (Monday to Friday), your start and finish times will be between 8.30am and 6.30pm on a rota basis.
We have Permanent and 6 month Fixed Term Contract opportunities available.
Previous customer experience would be beneficial but most importantly you will need plenty of confidence and the personality to make a positive impact on our customers. You will take many calls a day, but you see every one as a new challenge and opportunity to deliver excellent customer service.
You’ll need the ability to learn and retain product information on an ongoing basis and be able to explain technical subjects in an appropriate manner for different customers to understand. Once learning and understanding about our products you will then be able to build an excellent rapport with our customers, being quick to understand their needs.
You’ll be a great team player and someone who is passionate to make a difference. You will have a real talent for making customers feel special when you’re on the phone, it’s in the way you talk and just as importantly, in the way you listen. Using your initiative you will be able to solve problems and come up with great pro-active solutions.
While some similar experience would be great, it’s not essential as long as you’ve got a great way with people, lots of enthusiasm and a willingness to learn – then our training will take care of the rest.
Rewards and benefits
This role is a Band A in the LV= Structure. To find out more about our bands, view our FAQ page. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.
We’ll give you:
* 24 days' holiday – which increases after two years’ service
* an annual bonus scheme based on company and personal performance
* a flexible benefits package (e.g. discounted retail vouchers, great value dental insurance, childcare vouchers)
* a competitive pension for which LV= will pay twice the amount you pay, up to 14%
* a generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance and up to 20% discount from our life products.
To find out more about our benefits and rewards, view our FAQ page.
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