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4 months ago
Ecruit Sales
Basic Salary: £18k per year
Location: Guildford
Job type: Permanent
Contact: DG Partnership
Category: New Media Sales Jobs, Sales Representative Jobs

Customer Service Representative £18K – Guildford

The Role

Do you have a passion for musical and its universal benefits? Are you looking to be a part of a positive, inspiring and rapidly growing business that’s focused on empowering children?

Rocksteady is offering you the chance to join their fun and buzzing team as their Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for new and existing customers which is why your positive and enthusiastic approach to work is vital to your success. You will be focused on delivering excellent customer service at all times and building lasting business relationships.

Key Responsibilities:

  • Deliver quality customer service on the phones and over email
  • Manage, investigate, and resolve customer complaints in an efficient and timely manner
  • Communicate with Band Leaders across the UK
  • Manage various company email accounts

The Company

Established in 2007, Rocksteady’s mission is to empower as many children as possible. By giving children the chance to play in their very own band, performing songs they love, it encourages them to achieve while building confidence, teamwork, resilience and listening skills.

Rocksteady won an award in 2017 for SME Business of the Year and were finalists in 2016 and 2018 for Excellence in Primary/ Early Years Music. Join now to have your chance to be a part of a rapidly growing business with a rewarding mission at its centre.  

The Person

The key skills and responsibilities of a Customer Service Representative:

  • Previous experience in a similar customer service role
  • Confident talking to customers on the phone
  • Strong written and verbal communication skills
  • High organised with the ability to multi-task

Excited about joining this thriving company and taking the next step in your career? Then please click the apply now button to find out more.

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