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7 months ago
Liverpool Victoria
Location: Huddersfield
Job type: Permanent
Category: Customer Service Jobs
About the role

An exciting opportunity has arisen to join our well-established, dynamic and award winning Breakdown Service as a Customer Service Representative in our Huddersfield office.

Here at LV= we know what makes our 5.7 million customers happy. It's great customer service. It's friendly and knowledgeable people at the end of the phone. It’s people who'll take the time to listen and then do whatever it takes to help. You'll find plenty of these helpful sorts right here looking after our Britannia Rescue customers in any way they can.

As a Britannia Rescue CSR you are responsible for the end to end claim journey of our customers in a breakdown situation.

This involves receiving the initial call, reassuring and locating the customer, and allocating an appropriate agent. You will monitor existing jobs and interact with our agent network to ensure the customer is kept updated at regular intervals during their claim. You will be expected to think creatively to find solutions for customers in vulnerable positions while continuing to provide exceptional customer service at all times.

In time you will take on the sales and service skill, working to retain our customers, renewing policies and creating new sales.

About you

Now, three words to describe you?

Positive, helpful, considerate. So, when it comes to our customers and your calls, nothing is ever too much trouble. You love nothing more than a satisfied customer. So you’ll believe in providing nothing but the best service. We would like to have excellent customer service experience, but it’s your proactive and professional nature that matters the most. And rest assured there’s plenty of room to grow as we continue to do the same.


The start date for this role is Monday 5th Feb. Due to the nature of the training programme for this role, holiday days taken may need to be limited for the first 6 weeks.

This is a full time position, working 37.5 hours a week

This shifts are on an 8 week rolling rota based between the hours 7am to 11pm Monday to Sunday. You will be required to work two in four weekends

Rewards and benefits

This role is a Band A in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.

We’ll give you:

* 24 days' holiday – which increases after two years’ service

* an annual bonus scheme based on company and personal performance

* a flexible benefits package (e.g. discounted retail vouchers, great value dental insurance, childcare vouchers)

* a competitive pension for which LV= will pay twice the amount you pay, up to 14% (please click here to read more about it)

* a generous 25% discount off our general insurance products including home, pet and travel.Up to 50% discount on your car insurance and up to 20% discount from our life products.

To find out more about our benefits and rewards, please click here.

Here at LV= we always love to hear from great people, so don’t forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook. We’re also proud to say we’re an equal opportunities employer. Why not follow us on Glassdoor and take the opportunity to see real reviews of what it’s like to work here.

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