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12 months ago
Basic Salary: £17,500 per annum
Location: South Yorkshire
Job type: Permanent
Business sector: B2C
Contact: Candidate Services
Category: Customer Service Jobs
Customer Service Officer

Our client’s vision is to give people the freedom to live as independently, securely, healthily and happily as they are able.

They offer a range of Connected Care and Connected Health solutions across each of its main regions - UK, Nordics, Southern Europe, Central Europe, North America and Asia-Pacific.

They are a Truly Global Business with products and services provided across 52 countries offering Solutions in Independent Living, Assisted Living, Remote Patient Monitoring & Support and Integrated NurseCall Systems.

Position: Customer Service Officer
Location: Whitley Bridge, Yorkshire (20 miles from Leeds / 15 miles from Doncaster)
Job Type: Full Time, Permanent
Hours: 37.5 hours per week, 12 hour shifts, 4 on 4 off
Salary: £17,500 per annum

Main Purpose of Role:

They are currently recruiting a Customer Support Officer, based at the Global Head Office, Whitley Bridge (DN14 0HR), just off Junction 34 of the M62.

Key Responsibilities and Key Results Areas:

The roles will sit within the Customer Satisfaction Centre at Whitley, which manages approximately 500 – 800 calls per day.
The Customer Support Officer will take a variety of incoming calls from customers and will manage within a timely and professional manner to bring them to a successful conclusion. Calls may involve a range of matters, for example, general enquiries, fault reports, chasing of existing faults or requests for new installations.

Knowledge, Skills and Experience:

They are very keen to hear from candidates with previous and demonstrable experience within a similar inbound customer service / contact center environment. Candidates must have experience providing a high level of customer service/support.

To be successful you must be a confident communicator with exceptional interpersonal skills. They are keen to hear from individuals with a high attention to detail as well as the ability to input data accurately.

IT skills are an absolute must for this position – candidates must be IT literate as well as proficient and confident using multiple systems as well as Microsoft Office.

They are very keen to speak to flexible, determined and team focused individuals with the ability to perform at a constant level whilst under pressure.


They are always on the lookout for talented people who can help play a part in driving their business forward.

Their Vision: A world where people have the freedom to live life to the full in a place of their choice.

Their Mission: To deliver world leading technology and services to meet the health and care needs of people today and in the future. They believe that everyone can benefit from a product or service at some point in their lives. They enable freedom and deliver peace of mind.

Our client is an equal opportunity employer. The Company wholeheartedly supports the principle of equality in employment and opposes all forms of unlawful or unfair discrimination on any grounds.

This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.

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