Customer Service Executive

Looking to make a real impact in a dynamic and supportive company? As a Customer Service Executive with AJR Management, you'll play a key role in ensuring smooth transitions for our clients and their customers!

Customer Service Executive
Burton upon Trent, DE13 0AT

• Full time (9am-5pm, Monday – Friday)
• Permanent position
• £23,500 per annum

Please Note: Applicants must be authorised to work in the UK

AJR Management Ltd is a leading utility management service provider with over 15 years of experience. We specialise in delivering tailored solutions to new builds, housing associations, landlords, and local authorities. Transparency, exceptional customer service, and a 'can do' attitude are at the heart of everything we do, ensuring our clients always receive the best possible support.

The role

We are seeking a Customer Service Executive to act as the main point of contact for our clients and their customers.

Key Responsibilities:

• Answering phone calls and managing email inboxes
• Processing client data requests, including handover and tenancy information
• Building and maintaining relationships with key client contacts
• Liaising with customers to resolve utility queries and complaints
• Coordinating with suppliers to ensure customer accounts are set up correctly
• Ensuring system accuracy, including identifying and fixing any duplications

Benefits

We value our team and offer a range of benefits, including:

• 20 days’ holiday plus bank holidays (28 days in total)
• Earn an extra day for each year’s service (up to 5 additional days)
• Pension Scheme
• Retail Discount Scheme
• Reward and Recognition Scheme based on nominations and customer feedback
• Employee Assistance Programme
• Casual Dress
• Funded Company Events
• Optional fortnightly flex working
• Hybrid option available upon successful completion of probationary period
• Charity Match Scheme
• Birthday day off

About you:

We’re looking for a motivated and organised individual who is passionate about delivering first-class service. You will have:

• Strong written and verbal communication skills
• Ability to build relationships with customers over the phone
• Competent in working both independently and as part of a team
• Quick learner with proficient keyboard skills and experience using Microsoft Office (Word, Excel)
• Great attention to detail and common sense approach
• Ability to manage time effectively and prioritise workload
• Pleasant demeanor and ability to respond positively to clients and team members

If you're ready to make a difference and join a company that values its team and clients alike, apply today!

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Customer Service Advisor, Client Relationship Manager, Utilities Administrator, Account Executive, Service Desk Coordinator, Customer Support Agent, Customer Success Manager, Data Entry Administrator, Utility Coordinator, Client Services Officer.