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5 months ago
Location: Glasgow
Job type: Permanent
Category: Customer Service Jobs
Customer Service Executive - Glasgow

Job Title:

Customer Service Executive - Glasgow



Date Closes:


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Grow with a company that puts customers first

The Corporate Service Centre, based in Glasgow and Manchester, provides the servicing for all of our Corporate and Commercial customers along with providing support to Relationship Teams across the country. This servicing can be for basic transactional information or specialist teams offering SME support for areas such as Complaints, International Account Opening & Digital Online Banking.

As a Customer Service Executive you will be supporting our Corporate & Commercial customers and Relationship Teams with day to day banking through different channels including Telephone, Email & Secure Message.

We’re passionate about helping people and businesses prosper and we strive to be simple, personal and fair in everything we do. That’s why we’ve built a culture of respect, where everyone is empowered to keep their promises and go above-and-beyond for our customers, colleagues and the communities we serve.

Closing date: 12th December 2018

As a Customer Service Executive your main responsibilities will be

* Putting our customers first to provide a great service every time

* Acting as a first point of contact, offering a personal service, over the telephony, email and secure message channels

* Taking ownership for customer requests to resolution and logging timely and accurate records

* Identifying ways to improve our customer journey, and using your initiative to suggest effective solutions

* Be a natural rapport builder and able to engage in a way that makes our customers feel valued

Minimum skills and experience required

* Proven experience in a customer service role

* Excellent communication and listening skills

* The motivation to go above-and-beyond for our customers

* A flexible approach to work, and the ability to work well as part of a dynamic team

* The computer and numeracy skills needed to excel in a highly regulated environment

Rewarding you

Salary is £16,000 basic + £1200 on target earnings

For your commitment and success, Santander offers a competitive basic salary with a distinct career development opportunity. In addition to your salary and bonus, we offer you a benefits package that’s flexible and allows you to be in control, as well as all the policies, tools and guidance to support you.

Other Santander benefits include:

* Pension with generous contributions from Santander

* 25 days’ holiday plus bank holidays, with the option to purchase up to 5 contractual days per year

* Voluntary healthcare benefits at discounted rates such as Private medical insurance, Dental insurance, Healthcare Cash Plan and Health assessments

* 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays and much more

* Benefits supporting you and your family, such as Childcare vouchers, voluntary Life assurance and Critical illness cover.

* Company car if you drive more than 8,000 business miles per year

* Access to an All Employee car scheme

* Excellent employee recognition schemes -be recognised for demonstrating great behaviours

* Share in Santander’s success by investing in our Sharesave and Partnership shares plans

* Support your favourite causes through charitable giving and our community partnerships

Working hours

We are currently recruiting full-time roles, our current opening hours are 8am to 6pm Monday to Friday and Saturday 8am to 2pm.


You’ll be working in the bustling centre of Glasgow city centre within walking distance from Central station or Charing Cross with a wide variety of shops and amenities on our doorstep, there’s something for everyone.

Why Santander?

We’ll give you more than a job, we’ll give you a purpose – to help people and businesses prosper.

Our aim is to be the best bank for our people, customers, shareholders and communities and we’re making it happen by focusing on the behaviours that bring everyone together. By bringing passion, talking straight, embracing change, showing respect, speaking up, keeping promises, giving support, truly listening and actively collaborating, we believe we can really make a difference.

We’ve created an environment where we always put people first, that’s why we offer flexible work options to help you do your job in a way that suits you. Whatever your unique ambitions, you’ll have plenty of room to grow, with tailored training and development opportunities and a wide range of benefits designed to suit your lifestyle. What’s more, we’ll also support you in making a difference through our volunteering and fundraising schemes. Our commitment to our people hasn’t gone unnoticed and we’ve been listed as one of Britain’s Top Employers by the Top Employers Institute since 2012.

Time to apply

If this sounds like a role you’re interested in then please apply on the link below.

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