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3 months ago
TSRN
Basic Salary: 16000
Company benefits: Pension scheme, Car Parking
Location: Cardiff, Newport
Job type: Permanent
Contact: Frazer Sneddon
Category: Customer Service Jobs, Account Manager Jobs

Customer Service Executive / Customer Service Adviser /Administrator required for a company who are specialists in the design and manufacture of Metal Roof and Wall systems.

 

Salary of circa £16k + other benefits,  

 

Location:  Cardiff

 

Product: Metal Roofing and Wall Systems

 

Customer Service Executive / Customer Service Adviser /Administrator required for a company who are specialists in the design and manufacture of Metal Roof and Wall systems.

 

Objectives:

Coordination of the customer service and order processing activities, ensuring all orders and customer claims are dealt with in accordance with company procedure.

Coordinate component purchase orders.

Support colleagues where required.

  

Responsibilities:

·         Process  component orders and coordinate supply of relevant goods for delivery to factory or to customer site. 

·         Liaising with Suppliers to confirm stock availability.

·         Generate all necessary Purchase Orders.

·         Bulk order management and resolution - i.e. receive, enter and acknowledge initial material commitments from customers; ensure data base of bulk orders is kept up-to-date.

·         Field and log customer issues and claims.

·         Processing of customer guarantee requests.

·         Liaise with dispatch department to resolve any delivery issues.

·         Confer with customers and business units on lead times.

·         Checking customer and supplier confirmations.

·         Filing of relevant documentation.

 

Competencies:

Ideally you will have previous Customer Service or Administration experience.

·         Professional telephone manner.

·         IT literate.

·         Organised, systematic and precise.

·         Ability to work under pressure.

·         Able to use own initiative.

·         Flexible.

·         Attentive to detail.

 

Qualification:

·         GCSE’s or equivalent in Mathematics and English.

·         No other formal qualifications required although experience in a similar role would be an advantage.

 

Customer Service Executive / Customer Service Adviser /Administrator required for a company who are specialists in the design and manufacture of Metal Roof and Wall systems.

 

Salary of circa £16k + other benefits,  

 

Location:  Cardiff

 

Product: Metal Roofing and Wall Systems

 

The Sales Recruitment Network recruits B2B and B2C Sales Directors, Sales Managers, Field Sales Executives and Internal Sales Executives:  Telesales Managers, Telesales Executives and Telemarketing Executives:  Marketing Directors, Marketing Executives, Marketing Coordinators and Marketing Assistants: Customer Services Managers, Customer Services Executives and Sales Administrators in all industries throughout the UK.

 

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