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5 months ago
Speedy Hire
Location: Glasgow
Job type: Permanent
Category: Customer Service Jobs
Customer Service Executive

Location: Glasgow, United Kingdom

Region: Scotland, Ireland & NE

Job Category: Customer Support/Client Care

Business Unit: Uk Hire Sales - Northern

Job Type: Full Time (Permanent)

Hours: 07:30-17:00

Summary

Based in the Glasgowdepot, the Customer Service Executive role is a vital part of operations and operates on the frontline of sales and customer service.

Introduction to Speedy

We may have started small but weve always had big ideas. Since Speedy was established in 1977 we have grown into the UKs leading hire business. Along the way weve won countless awards for innovation, safety and our commitment to training to name but a few. Our people are the heart of our business and its their commitment and professionalism that makes us the biggest and the best in the industry.

Main Responsibilities

On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.

Relationship building is the key to success, as the Customer Service Executive coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that theyre satisfied with our service.

Whilst your role will need you to demonstrate the competence to work alone, we work proudly with a team culture so adaptability and communication are key. Being a Customer Service Executive with Speedy will bring great opportunities for you to learn new skills and progress your career, where you can learn from those around you and develop with our in-house training courses.

Ideal Candidate

At Speedy, we want to help you develop and progress; but well need you to demonstrate these skills and attributes for us to be able to support you

Essential:

* Strong organisational skills

* Strong communication skills both verbally & written

* Adaptability

* Commitment to learn and develop

Desirable:

* Driving license

* Previous experience working within the hire industry or similar sales or operational role.

About the Company

Speedy are the leading provider of hire products and supporting services to the construction, industrial and infrastructure sectors. We have a network of over 200 depots across the UK and Ireland, and over 3000 people who offer a nationwide service and look after the largest hire fleet in the market.

We also lead in health, safety and sustainability. We are the safest hire provider, based on accident and industry rates, and have the lowest carbon footprint in the industry. Our hire fleet also includes an increasing range of green option products, helping our customers improve their energy efficiency and reduce their environmental impact.

Vision, mission and values:

Our vision is to become the best company in our sector to do business with and the best to work for.

Our mission is to provide safe, reliable hire equipment and services to enable successful delivery of customer projects.

* Safe the first priority in everything we do

* As One working together to collectively achieve our goals

* Innovative to continuously improve

* Driven to deliver first class customer service

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