5 months ago
Customer Service Executive
Location: Glasgow, United Kingdom
Region: Scotland, Ireland & NE
Job Category: Customer Support/Client Care
Business Unit: Hire Direct Operational
Job Type: Full Time (Permanent)
Hours: 07:30 - 17:00
Based in the depot, the Customer Service Executive role is a vital part of operations and operates on the frontline of sales and customer service.
Introduction to Speedy…
We may have started small but we’ve always had big ideas. Since Speedy was established in 1977 we have grown into the UK’s leading hire business. Along the way we’ve won countless awards for innovation, safety and our commitment to training to name but a few. Our people are the heart of our business and it’s their commitment and professionalism that makes us the biggest and the best in the industry.
On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.
Whilst your role will need you to demonstrate the competence to work alone, we work proudly with a team culture so adaptability and communication are key. Being a Hire Controller with Speedy will bring great opportunities for you to learn new skills and progress your career, where you can learn from those around you and develop with our in-house training courses.
At Speedy, we want to help you develop and progress; but we’ll need you to demonstrate these skills and attributes for us to be able to support you…
* Strong organisational skills
* Strong communication skills both verbally & written
* Commitment to learn and develop
* Driving license
* Previous experience working within the hire industry or similar sales or operational role.
About the Company
Speedy are the leading provider of hire products and supporting services to the construction, industrial and infrastructure sectors. We have a network of over 200 depots across the UK and Ireland, and over 3000 people who offer a nationwide service and look after the largest hire fleet in the market.
We also lead in health, safety and sustainability. We are the safest hire provider, based on accident and industry rates, and have the lowest carbon footprint in the industry. Our hire fleet also includes an increasing range of green option products, helping our customers improve their energy efficiency and reduce their environmental impact.
Vision, mission and values:
Our vision is to become the best company in our sector to do business with and the best to work for.
Our mission is to provide safe, reliable hire equipment and services to enable successful delivery of customer projects.
* Safe – the first priority in everything we do
* As One – working together to collectively achieve our goals
* Innovative – to continuously improve
* Driven – to deliver first class customer service