14 days ago
Customer Service Vacancies – Vehicle Financing company
Do you have a passion for cars?
Do you have a drive for delivering excellent customer service?
Have you always wanted to work for a company that offers progression, rather than ‘just another job’?
If the above relates to you, Teleperformance would love to hear from you!
We are recruiting for Customer Service Advisors to work on behalf of an industry-leading vehicle financing company in their financial services team. Our client represents some of the most popular and iconic automotive brands in the UK.
They offer competitive and affordable finance and insurance products to over 700 retailers nationwide who represent their automotive brands. Our client helps people like you with individual financial products as well as advising small, medium and large companies on the best services and products for them.
You will have the opportunity to provide the highest standard of customer service for our client, helping their customers with financial account queries. With our drive and passion for success you’ll deliver a service where empathy and building rapport are central, that will delight our customers and put them at ease. We are looking for confident communicators; you should be able to adapt your conversational style to build trust and enhance customer loyalty, as well as resolve customer complaints at the earliest opportunity and to the highest standards.
Meanwhile, your positive and conscientious approach will ensure you maintain compliance and quality standards whilst ensuring you always go the extra mile. Due to the mixed nature of enquiries, every day will be different. You will receive all the training you need to be able to build up detailed knowledge in a variety of areas and speak confidently to people at all levels. So if you’re looking for a rewarding new challenge, we’d like to hear from you.
We’re looking for people who……
* Have the customer at the very heart of everything you do
* Are computer literate and have experience working with a PC
* Ideally have a financial services background
* Show a positive approach and a can-do attitude
* Are able to work within a fast paced, engaging environment
* Are great communicators who are committed to delivering the highest level of service
As a Customer Service Representative could you……
* Enthusiastically work as part of a high performing contact centre team on behalf of our leading clients
* Consistently put our customers first by actively listening to them, building their trust while understanding their needs
* Deliver a service where empathy and building rapport are central
* Demonstrate good verbal and written communication skills
What We Give You
* On-going coaching and development and genuine opportunities to develop your career with our management programmes
* Competitive Salary
* Discounts on top retail brands
* Full Time Permanent Contracts
* 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2
* Earn minimum £200 for recommending us a friend who we then employ
* Discounted cinema tickets
* Recognition schemes
So who are we?!
Teleperformance UK offer a diverse range of contact centre solutions, consultancy and project work. We operate on a global level and in the UK we are present in over 26 locations with a number of in-sourced sites. We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We’ve been doing this since 1978 and every year we interact with more than 35% of the world population. Our philosophy is transforming passion into Excellence!
If you love all things automotive and want to help customers with their queries, then why not combine the two and apply today!
Start date: 4 March 2019
Opening Hours: Rotational between 8am-8pm Monday-Friday and 9am-5.30pm Saturday