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6 months ago
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Customer Service Associate | London


Barclays
Location: London
Job type: Permanent
Category: Customer Service Jobs
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* Location: London

* Job Sector: Relationship Management / Sales

* Hours: Full-time

* Shift Type: Daytime / Regular

* Posting Date: 28 November 2018

* Expiry Date: 12 December 2018

* Reference: 90209374

Job Title: Customer Service Associate
Location: Barclays, 1 Churchill Place, London, E14 5HP

As a Customer Service Associate, you’ll take ownership of an exceptional customer and client experience and strengthen relationships by effectively engaging with customers and clients on their terms within a multi-channel environment. You will investigate emotive customer and client queries, concerns and complaints of varying complexity, related to an extensive range of multiple products and services to understand the cause, impact and solution. Working proactively and collaboratively with other colleagues across the Barclays Group, the role will deliver great customer outcomes to create advocates of Barclays.

What will you be doing?

• You will emotionally connect with customers / clients to engage in their story and create moments that matter and are memorable
• You will interact with customers / clients on their terms that demonstrates open-mindedness, active listening flexing your style to reflect customer preferences
• You will investigate complex and unique customer/client queries, concerns and complaints whilst withholding judgement, and role modelling mutual respect
• You will embrace the freedom to identify and agree the right solution for the customer / client, using your ability and your license to wow
• You will always think and act to determine outcomes that are best for the customer/client, understanding their short, medium and long term needs

What we’re looking for:
• Experience in delivering exceptional customer / client interactions in a professional and caring manner
• Natural empathiser with the willingness and ability to understand others point of view and to build rapport with customers /clients
• Excellent planning and organisational skills with a strong attention to detail in preparing for each contact and approaching each investigation
• Excellent communication skills, both verbally and in writing, to deliver positive impactful communication needed to gather information, provide proactive updates
• Experience of coaching others

Skills that will help you in the role:
• Experience Knowledge of regulatory and risk requirements relating to complaints
• Experience of customer information and management systems
• Experienced in multiple channels of digital communication
• Knowledge of Banking products and service
• Ability to take the heat out of challenging situations, remaining in control and empathetic to move the conversation on and find common areas of agreement.

Where will you be working?

In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.

Everything we do is shaped by our values of Respect, Integrity, Service, Excellence and Stewardship. With us, your success is not just about what you achieve, but about how you achieve it.

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organization. We’re committed to providing the opportunity for our colleagues to integrate their professional and personal lives so if you need flexibility please let us know when you apply.

Our customers deserve the best and so do our colleagues. That's why you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.

Interested and want to know more about Barclays, Click here

We will consider applications from job share applicants

Ready to apply?
There are up to five stages to our application process:
1. Application: On your application we'll ask for information like your contact details, education and work experience. You’ll also be required to upload a CV, so it's a good idea to have it ready.
2. Online Assessment: We'll then ask you to complete an online assessment exercise which we will send to you via email. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.
3. Application Review: We will review your application along with your responses to the online assessment exercise. Depending on the type of role you are applying for, we may contact you to arrange a brief telephone interview to discuss your experience in more detail.
4. Interview: If your application is progressed, we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot.
5. Outcome: We will keep you updated throughout the process. If you attend an interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.

Visit our website for tips and advice on each stage or click below to apply now.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.
* Location: London

* Job Sector: Relationship Management / Sales

* Hours: Full-time

* Shift Type: Daytime / Regular

* Posting Date: 28 November 2018

* Expiry Date: 12 December 2018

* Reference: 90209374

Job Title: Customer Service Associate
Location: Barclays, 1 Churchill Place, London, E14 5HP

As a Customer Service Associate, you’ll take ownership of an exceptional customer and client experience and strengthen relationships by effectively engaging with customers and clients on their terms within a multi-channel environment. You will investigate emotive customer and client queries, concerns and complaints of varying complexity, related to an extensive range of multiple products and services to understand the cause, impact and solution. Working proactively and collaboratively with other colleagues across the Barclays Group, the role will deliver great customer outcomes to create advocates of Barclays.

What will you be doing?

• You will emotionally connect with customers / clients to engage in their story and create moments that matter and are memorable
• You will interact with customers / clients on their terms that demonstrates open-mindedness, active listening flexing your style to reflect customer preferences
• You will investigate complex and unique customer/client queries, concerns and complaints whilst withholding judgement, and role modelling mutual respect
• You will embrace the freedom to identify and agree the right solution for the customer / client, using your ability and your license to wow
• You will always think and act to determine outcomes that are best for the customer/client, understanding their short, medium and long term needs

What we’re looking for:
• Experience in delivering exceptional customer / client interactions in a professional and caring manner
• Natural empathiser with the willingness and ability to understand others point of view and to build rapport with customers /clients
• Excellent planning and organisational skills with a strong attention to detail in preparing for each contact and approaching each investigation
• Excellent communication skills, both verbally and in writing, to deliver positive impactful communication needed to gather information, provide proactive updates
• Experience of coaching others

Skills that will help you in the role:
• Experience Knowledge of regulatory and risk requirements relating to complaints
• Experience of customer information and management systems
• Experienced in multiple channels of digital communication
• Knowledge of Banking products and service
• Ability to take the heat out of challenging situations, remaining in control and empathetic to move the conversation on and find common areas of agreement.

Where will you be working?

In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.

Everything we do is shaped by our values of Respect, Integrity, Service, Excellence and Stewardship. With us, your success is not just about what you achieve, but about how you achieve it.

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organization. We’re committed to providing the opportunity for our colleagues to integrate their professional and personal lives so if you need flexibility please let us know when you apply.

Our customers deserve the best and so do our colleagues. That's why you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.

Interested and want to know more about Barclays, Click here

We will consider applications from job share applicants

Ready to apply?
There are up to five stages to our application process:
1. Application: On your application we'll ask for information like your contact details, education and work experience. You’ll also be required to upload a CV, so it's a good idea to have it ready.
2. Online Assessment: We'll then ask you to complete an online assessment exercise which we will send to you via email. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.
3. Application Review: We will review your application along with your responses to the online assessment exercise. Depending on the type of role you are applying for, we may contact you to arrange a brief telephone interview to discuss your experience in more detail.
4. Interview: If your application is progressed, we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot.
5. Outcome: We will keep you updated throughout the process. If you attend an interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.

Visit our website for tips and advice on each stage or click below to apply now.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.
Apply

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