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3 days ago
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Customer Service Associate | Glasgow


Barclays
Location: Glasgow
Job type: Permanent
Category: Customer Service Jobs
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* Location: Glasgow

* Job Sector: Relationship Management / Sales

* Hours: Full-time

* Shift Type: Daytime / Regular

* Posting Date: 17 July 2019

* Expiry Date: 31 July 2019

* Reference: 90238318

Technical Customer Service Associate
Tay House, Glasgow, G2 4LH

As a Technical Customer Service Associate you will deliver an exceptional customer and client experience, and strengthen relationships by effectively engaging with customers and clients on their terms within a multi-channel environment. The role will investigate emotive customer and client queries, concerns and complaints relating to technical financial service products of varying complexity. Working proactively and collaboratively with other colleagues across the Barclays Group, you will deliver great customer outcomes to create advocates of Barclays. This is a full time role, working Monday – Friday 9am – 5pm

What will you be doing?
• You’ll take ownership of technical and complex complaints and those where litigation may commence and respond to external stakeholders including the Financial Ombudsman
• You’ll investigate technical and complex customer /client queries concerns and complaints on a range of regulated and non-regulated Wealth management products
• You’ll support leaders with high profile and complex/technical customer scenarios where the business are struggling to find solutions, through escalation and collaboration
• You’ll carry out bespoke redress methodologies and create bespoke calculations for investment complaints and take into consideration any appropriate tax legislation.

What we’re looking for:
• Extensive experience in financial regulated and non-regulated products including advisory or discretionary investments, pension investments, trusts and structured credit agreements
• Experience in delivering exceptional customer/client interactions in a professional and caring manner
• Strong communication skills both verbally and in writing and the ability to gather information and deliver outcomes clearly and effectively
• A collaborative approach to finding solutions, maintaining positive relationships with teams and departments across the Barclays group

Skills that will help you in the role:
• The ability to present well-reasoned arguments at a senior level including Chief Executive Officers (CEOs), Managing Directors, and to legal specialists , accountants and solicitors.
• Excellent planning and organisational skills with a strong attention to detail
• Complaints handling experience
• The ability to break down complex issues and assimilate a wide range of information to fully understand cause, impact and solution.

Where will you be working?
Tay House is nestled in a fantastic central city location. Our modern Glasgow Contact Centre is directly next to the M8 and a short walk from Central Station and Charing Cross train station. Tay House offers a communal coffee pod, but if you fancy nipping out we are right next to two of the main shopping streets in the city centre.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Our Values
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays’ key UK location from that advertised.

We will consider applications from job share applicants.
* Location: Glasgow

* Job Sector: Relationship Management / Sales

* Hours: Full-time

* Shift Type: Daytime / Regular

* Posting Date: 17 July 2019

* Expiry Date: 31 July 2019

* Reference: 90238318

Technical Customer Service Associate
Tay House, Glasgow, G2 4LH

As a Technical Customer Service Associate you will deliver an exceptional customer and client experience, and strengthen relationships by effectively engaging with customers and clients on their terms within a multi-channel environment. The role will investigate emotive customer and client queries, concerns and complaints relating to technical financial service products of varying complexity. Working proactively and collaboratively with other colleagues across the Barclays Group, you will deliver great customer outcomes to create advocates of Barclays. This is a full time role, working Monday – Friday 9am – 5pm

What will you be doing?
• You’ll take ownership of technical and complex complaints and those where litigation may commence and respond to external stakeholders including the Financial Ombudsman
• You’ll investigate technical and complex customer /client queries concerns and complaints on a range of regulated and non-regulated Wealth management products
• You’ll support leaders with high profile and complex/technical customer scenarios where the business are struggling to find solutions, through escalation and collaboration
• You’ll carry out bespoke redress methodologies and create bespoke calculations for investment complaints and take into consideration any appropriate tax legislation.

What we’re looking for:
• Extensive experience in financial regulated and non-regulated products including advisory or discretionary investments, pension investments, trusts and structured credit agreements
• Experience in delivering exceptional customer/client interactions in a professional and caring manner
• Strong communication skills both verbally and in writing and the ability to gather information and deliver outcomes clearly and effectively
• A collaborative approach to finding solutions, maintaining positive relationships with teams and departments across the Barclays group

Skills that will help you in the role:
• The ability to present well-reasoned arguments at a senior level including Chief Executive Officers (CEOs), Managing Directors, and to legal specialists , accountants and solicitors.
• Excellent planning and organisational skills with a strong attention to detail
• Complaints handling experience
• The ability to break down complex issues and assimilate a wide range of information to fully understand cause, impact and solution.

Where will you be working?
Tay House is nestled in a fantastic central city location. Our modern Glasgow Contact Centre is directly next to the M8 and a short walk from Central Station and Charing Cross train station. Tay House offers a communal coffee pod, but if you fancy nipping out we are right next to two of the main shopping streets in the city centre.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Our Values
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays’ key UK location from that advertised.

We will consider applications from job share applicants.
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