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about 1 year ago
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Customer Service Associate | Glasgow


Barclays
Location: Glasgow
Job type: Permanent
Category: Customer Service Jobs
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* Location: Glasgow

* Job Sector: Relationship Management / Sales

* Hours: Full-time

* Shift Type: Daytime / Regular

* Posting Date: 04 December 2019

* Expiry Date: Ongoing

* Reference: 90245878

Job Title Customer Service Associate
Location Tay House, Glasgow

As a Customer Service Associate you will take ownership of exceptional customer service and strengthen customer relationships by supporting the investigation of complex and emotive customer queries, concerns and complaints. Working proactively and collaboratively with other colleagues across the Barclays Group, you’ll be responsible for delivering great customer outcomes to create advocates of Barclays.

What will you be doing?
• Interacting with customers / clients on their terms, actively listening and being genuinely curious, flexing your style to reflect customer preferences
• Take ownership of customer complaints and queries from external stakeholders
• Interacting with other areas of Advocacy to discuss any queries we have about progression of department complaints
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements

What we’re looking for:
• Experience in financial regulated and non-regulated products including investments, pension investments, trusts and structured credit agreements is imperative
• Attention to detail along with strong planning and organisational skills
• Experience in delivering exceptional customer/client interactions with the ability to build effective relationships and work collaboratively while exercising tact and sensitivity
• Excellent analytical skills in order to break down complex issues to fully understand the cause, impact and solution

Skills that will help you in the role:
• A relevant professional qualification – preferably G60, or FPC , or certificate for Financial Advisors (CEFA)
• Excellent communication skills over the phone and in person
• Knowledge of Microsoft packages including Work, Outlook, Excel and PowerPoint
• Complaints handling experience

Where will you be working?
Tay House is nestled in a fantastic central city location. Our modern Glasgow Contact Centre is directly next to the M8 and a short walk from Central Station and Charing Cross train station. Tay House offers a communal coffee pod, but if you fancy nipping out we are right next to two of the main shopping streets in the city centre.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Our Values
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays’ key UK location from that advertised.

We will consider applications from job share applicants
* Location: Glasgow

* Job Sector: Relationship Management / Sales

* Hours: Full-time

* Shift Type: Daytime / Regular

* Posting Date: 04 December 2019

* Expiry Date: Ongoing

* Reference: 90245878

Job Title Customer Service Associate
Location Tay House, Glasgow

As a Customer Service Associate you will take ownership of exceptional customer service and strengthen customer relationships by supporting the investigation of complex and emotive customer queries, concerns and complaints. Working proactively and collaboratively with other colleagues across the Barclays Group, you’ll be responsible for delivering great customer outcomes to create advocates of Barclays.

What will you be doing?
• Interacting with customers / clients on their terms, actively listening and being genuinely curious, flexing your style to reflect customer preferences
• Take ownership of customer complaints and queries from external stakeholders
• Interacting with other areas of Advocacy to discuss any queries we have about progression of department complaints
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements

What we’re looking for:
• Experience in financial regulated and non-regulated products including investments, pension investments, trusts and structured credit agreements is imperative
• Attention to detail along with strong planning and organisational skills
• Experience in delivering exceptional customer/client interactions with the ability to build effective relationships and work collaboratively while exercising tact and sensitivity
• Excellent analytical skills in order to break down complex issues to fully understand the cause, impact and solution

Skills that will help you in the role:
• A relevant professional qualification – preferably G60, or FPC , or certificate for Financial Advisors (CEFA)
• Excellent communication skills over the phone and in person
• Knowledge of Microsoft packages including Work, Outlook, Excel and PowerPoint
• Complaints handling experience

Where will you be working?
Tay House is nestled in a fantastic central city location. Our modern Glasgow Contact Centre is directly next to the M8 and a short walk from Central Station and Charing Cross train station. Tay House offers a communal coffee pod, but if you fancy nipping out we are right next to two of the main shopping streets in the city centre.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Our Values
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays’ key UK location from that advertised.

We will consider applications from job share applicants
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