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7 months ago
Basic Salary: £16,000 - £24,000
Location: UK
Job type: Permanent
Category: Customer Service Jobs
Job ID: 367

Customer Service Associate

Location: Horsforth

Role Type: permanent - full time

Salary: £16,000 - £24,000

Working Hours: 37.50 per week

The Role

As a Customer Service Associate in our contact centre, you'll be our voice at the other end of the phone, listening to customers, answering questions and making every customer feel at home. You'll need to be a 'people person' who loves helping others. You'll be part of an energetic environment, with a diverse culture, using state-of-the-art office systems. Whilst you're building your career with us, we'll support you with extensive, ongoing training and development.

We're looking to grow our sector-leading Contact Centre Team with energetic, positive and collaborative individuals who want to grow their career with confidence. We'll provide you with ongoing training on all elements of working within our Contact Centre, in different teams, learning along the way and helping turn Nagging Doubt into nothing-to-worry about for our customers.

Taking personal accountability for delivering an outstanding customer experience, and developing customer loyalty will be the key to your success. You'll be the first point of contact for inbound customer calls.

About you:

•Experienced in providing great customer service
•Highly engaging and empathetic
•An excellent communicator with brilliant listening skills
•Intermediate literacy, numeracy and IT/Computer skills
•Resilient and confident
•The ability to multi-task and work collaboratively as part of a team
•A positive and enthusiastic problem-solver

Contact Centre or financial services experience would be beneficial in this role, but it's not vital. We care about your ability to provide a great experience (either over the phone or in person), and your ability to help our customers make insurance decisions with confidence.
In addition to your salary, you'll receive a benefits package including 25 days holiday, pension, bonus potential, employee discounts and a choice of flexible benefits you can tailor to suit your needs.

Does this sound like you? Please apply for consideration.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This means if your application is successful, you'll need to satisfy some important background checks before you can start working with us. These will include a full credit enquiry, a criminal record check, residency and right to work checks.

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