7 months ago
Job ID: 337
Customer Service Associate
Location: Manchester City Centre
Role Type: permanent - full time
Salary: £16,000 - £24,000 + bonus and benefits
Working Hours: 37.50 per week
Our award-winning team* is based in one of Manchester's newest landmark buildings, 101 Embankment, next to the Cathedral. In the heart of the city, within easy walking distance of all public transport links, you'll enjoy our unique customer-centric environment. We're different from traditional Contact Centres.
Our aim is for every Swinton Group customer to go away happy. You'll be part of an energetic environment, with a diverse culture, using state-of-the-art office systems. Whilst you're building your career with us, we'll support you with extensive, ongoing training, including our bespoke in-house training that covers sales and service skills needed to succeed in the role.
We're looking to grow our sector-leading Contact Centre Team with energetic, positive and collaborative individuals who want to grow their career with confidence. We'll provide you with the tools on all elements of working within our Contact Centre, in different teams, learning along the way and helping turn Nagging Doubt into nothing-to-worry about for our customers.
Purpose of the role:
You'll be the first point of contact for our existing and new customers. As a Customer Service Associate at Swinton, you will take personal accountability for each call. The ability to sell our products through providing exceptional customer experience as well as building customer loyalty and confidence will be key to your success. You'll be responsible for opportunities to cross sell whilst making sure the customer receives an exceptional customer journey.
* An ability to achieve sales through customer service
* Experience of being managed against business KPI’s and objectives
* Highly engaging and empathetic multi-tasker
* An excellent communicator with brilliant listening skills
* Resilient, confident and passionate about providing great customer service
* Keen to work collaboratively as part of a team
* A positive and enthusiastic problem-solver
* Intermediate literacy, numeracy and IT/Computer skills
* Experience in sales is beneficial for this role
Contact Centre or financial services experience would be beneficial in this role, but it's not vital. We care about your ability to provide a great experience (either over the phone or in person), and your ability to help our customers make insurance decisions with confidence. We care about your work-life balance, so although you need to be committed to our shifts patterns, we'll provide you with the rota weeks in advance and offer flexibility where we can.
Does this sound like you?
As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This means if your application is successful, you'll need to satisfy some important background checks before you can start working with us. These will include a full credit enquiry, a criminal record check, residency and right to work checks.
*UK National Contact Centre Awards 2018: Contact Centre Operational Support Team of the Year