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8 months ago
Location: Cardiff
Job type: Permanent
Category: Customer Service Jobs
Customer Service Advisor (Permanent)

Job Locations


Posted Date

3 weeks ago(1/2/2018 9:53 AM)



Company Name

UK - Conduit Global


Customer Service/Support


At Conduit Global we are recruiting talented Customer Service Advisors who are looking for a permanent, full time role who would love to join our busy call centre. We need attentive and empathetic advisors who share our values and our mission; to solve problems- big and small – for customers every single day, with urgency and care.


* Being the first point of contact for all customer queries.
* Identify and prioritise vulnerable customers in line with company policies and procedures.
* Provide accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service.
* Promote and sell a wide variety of products and services, including insurance based products, to increase customer loyalty and customer care.
* Investigate and resolve customer complaints at first point of contact to ensure delivery of an efficient and effective service to the customer.
* Working in a FCA Regulated environment


* Excellent customer service skills
* Strong interpersonal skills and the ability to build rapport with customers
* Enjoy working and interacting with people
* Strong communication skills, both written and verbal
* Able to work accurately, with close attention to detail
* Target Focused and Sales Driven
* Fully flexible and committed to working between 06:45am-11pm Monday-Sunday
* Previous call centre experience is desirable

What we can offer you in return:

* Working for a Disability Confident Employer
* A competitive salary starting at £8.25 per hour
* £1.50 an hour extra for unsociable hours and all day Sunday shifts
* Monthly bonus upon achievement of set KPIs
* Sales commission paid in love to shop and high street Vouchers
* Access to The People’s Pension Scheme
* Excellent training and career development programme
* 21 days of annual leaval up to 25 days per year of service
* State of the art building in Cardiff's city centre
* Discounts with local retailers and restaurants and client products
* Childcare vouchers
* Free eye tests
* Free parking available at weekends
* Onsite canteen


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