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7 months ago
Basic Salary: £16000 - £19999
Location: UK
Job type: Permanent
Category: Customer Service Jobs
Customer Service Advisor - Fix Shift Full Time - Bootle

Job Title: Customer Service Advisor - Fix Shift Full Time - Bootle

Region: North West England

Salary: £16000 - £19999

Date Closes: 31/12/2017

Ref Number: A20837

You like going further,
We'll take the journey with you.

Starting package is £17,700
Base salary £16,000 + £1,200 performance related bonus opportunity

For your commitment and success, Santander offers a distinct career development opportunity. In addition to your pay and bonus, we offer you a benefits package that’s flexible and allows you to choose, as well as all the policies, tools and guidance to support you.

Benefits include:

• 33 days Holiday (includes bank holidays), with the option to purchase up to 5 additional days per year. Where colleagues work on a bank holiday they will be eligible for the bank holiday rate of pay in addition to time off in lieu.
• 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays and much more.
• Benefits supporting you and your family, such as Childcare vouchers, voluntary Life assurance and Critical illness cover.
• Voluntary healthcare benefits at discounted rates such as Private Medical insurance, Dental, Healthcare Cash Plan and Health assessments
• Pension with generous 12.5% contributions from Santander
• Access to an All Employee car scheme
• Excellent employee recognition schemes, be recognised for demonstrating great behaviours

As a Customer Service Advisor you’ll be the first point of telephone contact for our customers, and that will involve a lot more than just answering questions. What we’re really looking for in you is a genuine passion for making banking simple, personal and fair for our customers, and the confidence to take ownership and solve problems. We want to make it easier for our customers to do business with us so there will be no more banking jargon and much more straightforward customer-friendly advice. In return, you can expect a 12 week induction programme, and then to continue to support you with your personal development to enable you to be successful in your role If you’re willing to work hard, we’re ready to help you progress.
Our people are passionate about truly listening to our customers to make banking more simple, personal and fair. And change like that doesn’t happen unless we all speak up with new ideas and challenge things that could be better. That’s why we’ve built a culture of respect, where everyone supports each other to keep their promises and go above-and-beyond – every day.

As a Customer Service Advisor, your key skills and competencies will include:

• The natural ability to treat each customer as an individual and deliver a tailored response
• Problem-solving skills to identify and resolve recurring issues without resorting to short-term fixes
• The confidence to think on your feet and the flexibility to adapt to a wide range of responsibilities
• A team-based approach to work, and a desire to coach and advise colleagues on best practice and new developments
• Numerical and computer skills, and the attention to detail needed to succeed in a regulated environment

Working hours:

We’re recruiting full-time fixed shift positions at 35 hours per week.

Training duration will be 4 weeks and will reflect the working hours.

The working hours will be 35 hours across Monday – Friday 1:00pm–9.00pm with a rest day during the week & Saturday 8:00am-4.00pm..


You’ll be working in our Bootle office, easily accessible from major motorways, Liverpool city centre and a short walk Aintree train station. With free onsite parking, restaurant, coffee shops and branch, there’s something for everyone.

Why Santander?

With over 150 years of experience, we’ve built a strong, international presence, with more branches worldwide than any other bank. Dedicated to making things simple, personal and fair for our customers our aim is to become the best bank in the UK, and we know we can’t make it happen without our people. That’s why we promote an environment where everyone counts. With us, you’ll be encouraged to develop both professionally and personally, and by listening to your unique perspective, and turning your ideas into action, we’ll grow along with you.

We are committed to being fully inclusive and welcome applications from all sections of the community. Through our partnerships and employee led networks we seek to empower everyone to develop their full potential. Our customers come from a wide range of backgrounds, and so do our people. We are proud to be accredited as one of Britain’s Top Employers by the Top Employers Institute since 2012.

Time to apply

If this sounds like a role you’re interested in then please apply on the link below.



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Did you know?

Over 6,000 Santander employees took part in 556 volunteering days called Discovery Days last year, creating lasting impact for UK communities.


Find out from Beth what it is like to be a Customer Service Advisor

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