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2 months ago
Sitel
Location: UK
Job type: Permanent
Category: Customer Service Jobs
Customer Service Advisor - Finnish

Location: Kingston upon Thames, Agent Opening, GB

Req ID#:

74700

About Us

About Sitel:

We are a leading global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages. Our contact centre associates deliver more than 2.5 million unique customer experiences every day.

Benefits of working for us:

Weekly pay and fully paid training will be provided

FREE staff car park/2 minute walk from Kingston train/bus stations

A multicultural, fun working environment

A buzzing location with lots of shops, cafes and restaurants

What we are looking for:

Due to a new partnership, Sitel are searching for Finnish Speaking Inbound Customer Service Advisors, who will work on behalf of a leading healthcare care company, to deliver an outstanding customer experience in a fast paced environment.

As a Customer Service Agent, you will need a professional and calm personality, with the ability to listen and offer best advice.

What you will be doing:

- Efficiently and effectively handle queries from customers via phone and email in Finnish.

- Achieve individual targets and contribute fully to achieving departmental response time targets to queries.

- Troubleshoot problems and provide assistance in order to answer customer enquiries

- Identify and assist to resolve issues arising from customer contact.

- Actively exhibit and develop professionalism at all times and respect confidentiality where required by the business and others.

Knowledge/Skills/Abilities

- Fluent written and spoken Finnish and English.

- Passionate about customer service.

- Work well within a fast paced team environment

- Good computer literacy and keyboard skills

- Excellent communicator, able to respond in a tactful, diplomatic and empathetic manner with all of our customers given the nature of customer enquiries.

Hours: Monday -Friday 8:30 - 4:30 (TBC)

Salary: £11.00 per hour

WE CREATE GREAT PLACES TO WORK.

Each of our unique locations are home to great people who love what they do. Sitel is a global leader in customer experience, and no matter which location you visit, you’ll soon become a part of our Sitel family.

Customer Service Advisor - Finnish

Job Segment: Call Center, Customer Service

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