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about 1 month ago
Teleperformance
Basic Salary: Up to £16,009.50 per annum
Location: Bangor
Job type: Permanent
Category: Customer Service Jobs
Shifts - 5/7 days between 8am & 8pm Monday to Fridays;

Training - 2 days

Start Date- 27th September 2019

The Role

Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.

You will be working on behalf of a number of exciting and innovative Market Leading companies and public sector clients, providing their customers with great customer service. Your role would involve acting as the first point of contact for customers via telephone and handling everything from general enquiries to customer resolution. Applicants must demonstrate a flexible approach and be prepared to work shifts within the campaign operational hours. You will receive your rota up to 4 weeks in advance.

Initially, you will be working on a 4 week project conducting market research calls on behalf of a Financial Services client. You will be contacting customers who have recently purchased a product. Your role will be to capture information about their experience. Once this is completed, you will receive further training to support the customer of one of our clients.

In return, we offer excellent benefits such as

Free on-site parking

28 days’ annual leave along with length of service days

Reward and Recognition programme

Annual salary reviews

Career progression

Discounts with local and national retailers

For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work.

Who are we?

Teleperformance is the Worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client’s service by delivering great customer service and solutions on their behalf. We’ve been providing superior customer care for leading brands throughout the world since 1978, and every year we interact with more than 35% of the world population.

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